{"id":10210,"date":"2021-09-20T09:57:36","date_gmt":"2021-09-20T09:57:36","guid":{"rendered":"http:\/\/yedek.creafone.com\/?page_id=10210"},"modified":"2021-12-31T10:37:11","modified_gmt":"2021-12-31T10:37:11","slug":"blog","status":"publish","type":"page","link":"http:\/\/yedek.creafone.com\/en\/blog\/","title":{"rendered":"Blog"},"content":{"rendered":"
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Blog Sayfam\u0131za Ho\u015fgeldiniz.<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n \n \"\u0130\u015f\n <\/a>\n
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08<\/strong>Feb<\/span><\/div>\n <\/div>\n \n
\n \n Call Center<\/a><\/span>D\u0131\u015f Kaynak<\/a><\/span>\n <\/span>\n <\/div>\n \n <\/div>\n\n
\n \n \n \n

\n \n \u0130\u015f S\u00fcre\u00e7leri \u0130\u00e7in D\u0131\u015f Kaynak Kullan\u0131m\u0131: Neden BPO Kullanmal\u0131s\u0131n\u0131z? <\/a>\n <\/h2>\n

\u0130\u015f S\u00fcre\u00e7leri \u0130\u00e7in D\u0131\u015f Kaynak Kullan\u0131m\u0131: Neden BPO Kullanmal\u0131s\u0131n\u0131z? G\u00fcn\u00fcm\u00fcz dijital d\u00fcnyas\u0131nda, tek bir \u015firketin t\u00fcm i\u015f s\u00fcre\u00e7lerini y\u00f6netmesi zorlu olabilmektedir. Dijitalle\u015fen d\u00fcnyada; teknik destek, \u00e7a\u011fr\u0131 merkezi hizmetleri, dijital pazarlama ve muhasebe gibi BPO hizmetleri almak, i\u015fletmeler i\u00e7in etkili bir i\u015f \u00e7\u00f6z\u00fcm\u00fc haline gelmi\u015ftir. Bu nedenle \u00e7o\u011fu i\u015fletme, departman hizmetlerini<\/p>\n

\n \n \n Devam\u0131.... <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
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\n \n \"E-\n <\/a>\n
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03<\/strong>Feb<\/span><\/div>\n <\/div>\n \n
\n \n Call Center<\/a><\/span>D\u0131\u015f Kaynak<\/a><\/span>\n <\/span>\n <\/div>\n \n <\/div>\n\n
\n \n \n \n

\n \n E- Ticaret \u0130\u015fletmeleri Neden D\u0131\u015f Kaynak \u00c7a\u011fr\u0131 Merkezine \u0130htiya\u00e7 Duyar? <\/a>\n <\/h2>\n

E- Ticaret \u0130\u015fletmeleri Neden D\u0131\u015f Kaynak \u00c7a\u011fr\u0131 Merkezine \u0130htiya\u00e7 Duyar? Dijitalle\u015fme ve teknolojik olanaklar\u0131n\u0131n geli\u015fmesi, bir\u00e7ok e-ticaret firmas\u0131n\u0131 d\u0131\u015f kaynak \u00e7a\u011fr\u0131 merkezi kullanmaya te\u015fvik etmi\u015ftir. E-ticaret i\u015fletmelerinin d\u0131\u015f kaynak \u00e7a\u011fr\u0131 merkezini tercih etmelerinin en b\u00fcy\u00fck nedeni, firman\u0131n m\u00fc\u015fterilerine daha kusursuz bir \u00e7al\u0131\u015fma f\u0131rsat\u0131 sunmas\u0131na yard\u0131mc\u0131 olmas\u0131d\u0131r. E-ticaret i\u015fletmelerinin, neden d\u0131\u015f<\/p>\n

\n \n \n Devam\u0131.... <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
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\n \n \"M\u00fc\u015fteri\n <\/a>\n
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02<\/strong>Feb<\/span><\/div>\n <\/div>\n \n
\n \n M\u00fc\u015fteri Memnuniyeti<\/a><\/span>\n <\/span>\n <\/div>\n \n <\/div>\n\n
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\n \n M\u00fc\u015fteri Memnuniyetini Art\u0131rman\u0131n 4 Kesin Yolu <\/a>\n <\/h2>\n

M\u00fc\u015fteri Memnuniyetini Art\u0131rman\u0131n 4 Kesin Yolu Kurulu\u015flar\u0131n pazarda ba\u015far\u0131l\u0131 olmas\u0131 ve i\u015fletmelerini geli\u015ftirmeleri i\u00e7in<\/p>\n

\n \n \n Devam\u0131.... <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
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\n \n \"Chatbot\n <\/a>\n
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26<\/strong>Jan<\/span><\/div>\n <\/div>\n \n
\n \n Customer Service<\/a><\/span>\n <\/span>\n <\/div>\n \n <\/div>\n\n
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\n \n Chatbot Deneyimi \u0130le \u0130lgili \u00d6\u011frenmeniz Gerekenler <\/a>\n <\/h2>\n

Chatbot Deneyimi \u0130le \u0130lgili \u00d6\u011frenmeniz Gereken Her \u015eey \u00c7a\u011fr\u0131 merkezinin m\u00fc\u015fteri i\u00e7in ne kadar \u00f6nemli oldu\u011fu yads\u0131namaz. Fakat geli\u015fen teknolojiler nedeniyle, m\u00fc\u015fteriler \u00e7o\u011funlukla dijital ileti\u015fim modellerini tercih etmektedir. Kullan\u0131lm\u0131\u015f bir Chatbot altyap\u0131s\u0131, B2C etkile\u015fimini kolayla\u015ft\u0131rmaya ve m\u00fc\u015fteri deneyimini iyile\u015ftirmeyi sa\u011flamaktad\u0131r.  MIT Technology taraf\u0131ndan haz\u0131rlanan bir rapora g\u00f6re, m\u00fc\u015fterilerin %90’\u0131 botlarla<\/p>\n

\n \n \n Devam\u0131.... <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
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\n \n \"E-Ticaret\n <\/a>\n
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25<\/strong>Jan<\/span><\/div>\n <\/div>\n \n
\n \n E-ticaret<\/a><\/span>\n <\/span>\n <\/div>\n \n <\/div>\n\n
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\n \n E-Ticaret Giri\u015fimcilerinin Mutlaka Kullanmas\u0131 Gereken Uygulamalar <\/a>\n <\/h2>\n

E- Ticaret Giri\u015fimcilerinin Mutlaka Kullanmas\u0131 Gereken Uygulamalar Dijitalle\u015fmenin \u00e7o\u011falmas\u0131yla birlikte E-Ticaret’e olan ilgi her ge\u00e7en g\u00fcn artmaktad\u0131r. Bu artan ilgi ile beraber, E-Ticaret’e ba\u015flayan giri\u015fimciler i\u00e7in yard\u0131mc\u0131 olabilecek bir\u00e7ok kaynak ve uygulama da art\u0131\u015f g\u00f6stermektedir. E-ticaretin en b\u00fcy\u00fck avantaj\u0131 ise uzman bir ekibe duyulan ihtiyac\u0131n daha az olmas\u0131d\u0131r. Bu uygulamalar<\/p>\n

\n \n \n Devam\u0131.... <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
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\n \n \"\u00c7a\u011fr\u0131\n <\/a>\n
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21<\/strong>Jan<\/span><\/div>\n <\/div>\n \n
\n \n Customer Service<\/a><\/span>\n <\/span>\n <\/div>\n \n <\/div>\n\n
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\n \n \u00c7a\u011fr\u0131 Merkezi Verileri Nedir? Nas\u0131l Analiz Edilir? <\/a>\n <\/h2>\n

\u00c7a\u011fr\u0131 Merkezi Verileri Nedir? Nas\u0131l Analiz Edilir? \u00c7a\u011fr\u0131 merkezi verilerini analiz etmek, operasyonel ba\u015far\u0131n\u0131n anahtarlar\u0131ndan biridir. M\u00fc\u015fteri hizmetleri verileri; \u00e7a\u011fr\u0131 merkezi performans\u0131n\u0131n nas\u0131l iyile\u015ftirilece\u011finden, \u00e7a\u011fr\u0131 merkezi operat\u00f6rlerinin ne t\u00fcr bir ko\u00e7lu\u011fa ihtiya\u00e7 duyabilece\u011fine veya m\u00fc\u015fteri memnuniyetinin nas\u0131l art\u0131r\u0131laca\u011f\u0131 hakk\u0131nda pek \u00e7ok de\u011ferli konuda i\u015fletmelere fikir vermektedir. \u0130\u015fletmelerin %61’i m\u00fc\u015fteri verilerini<\/p>\n

\n \n \n Devam\u0131.... <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
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\n \n \"\u0130\u015fletmelerin\n <\/a>\n
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08<\/strong>Dec<\/span><\/div>\n <\/div>\n \n
\n \n Customer Service<\/a><\/span>\n <\/span>\n <\/div>\n \n <\/div>\n\n
\n \n \n \n

\n \n \u0130\u015fletmelerin Chat Bot (Sohbet Robotu) Kullanmas\u0131 Neden \u00d6nemlidir ? <\/a>\n <\/h2>\n

\u0130\u015fletmelerin Chat Bot (Sohbet Robotu) Kullanmas\u0131 Neden \u00d6nemlidir? Chatbot, m\u00fc\u015fteriler ve i\u015fletme aras\u0131ndaki anl\u0131k metin al\u0131\u015fveri\u015fini sa\u011flayan bir web yaz\u0131l\u0131m\u0131 sistemidir. M\u00fc\u015fterilerle ger\u00e7ek zamanl\u0131 olarak aray\u00fcz olu\u015fturma ihtiyac\u0131, g\u00fcnden g\u00fcne artmaktad\u0131r. Bu y\u00fczden i\u015fletmeler, al\u0131c\u0131 etkile\u015fimini iyile\u015ftirmek ve m\u00fc\u015fteriye anl\u0131k geri bildirim sa\u011flamak i\u00e7in chatbot veya di\u011fer ad\u0131yla sohbet robotunu<\/p>\n

\n \n \n Devam\u0131.... <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
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\n \n \"\u00c7a\u011fr\u0131\n <\/a>\n
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07<\/strong>Dec<\/span><\/div>\n <\/div>\n \n
\n \n Call Center<\/a><\/span>\n <\/span>\n <\/div>\n \n <\/div>\n\n
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\n \n \u00c7a\u011fr\u0131 Merkeziniz M\u00fc\u015fterilerinizin \u0130htiya\u00e7lar\u0131n\u0131 Kar\u015f\u0131l\u0131yor Mu? <\/a>\n <\/h2>\n

\u00c7a\u011fr\u0131 Merkeziniz M\u00fc\u015fterilerinizin \u0130htiya\u00e7lar\u0131n\u0131 Kar\u015f\u0131l\u0131yor Mu? Dijitalle\u015fmenin h\u0131zlanmas\u0131 nedeniyle, m\u00fc\u015fteriler sorular\u0131na an\u0131nda yan\u0131t bulmak ve gereksiniminini kar\u015f\u0131lamak istemektedir. Teknolojinin ilerlemesi ve bulut tabanl\u0131 \u00e7a\u011fr\u0131 yaz\u0131l\u0131mlar\u0131n\u0131n iyile\u015ftirilmesiyle birlikte m\u00fckemmel bir m\u00fc\u015fteri deneyimi sunmak g\u00fcvenilir bir tercih haline gelmi\u015ftir. M\u00fc\u015fterilere en uygun hizmeti sunmak ve i\u015fletmenizi \u00f6ne \u00e7\u0131karmak i\u00e7in \u00e7a\u011fr\u0131 merkezinizin neye<\/p>\n

\n \n \n Devam\u0131.... <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
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\n \n \"2022\n <\/a>\n
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06<\/strong>Dec<\/span><\/div>\n <\/div>\n \n
\n \n Call Center<\/a><\/span>\n <\/span>\n <\/div>\n \n <\/div>\n\n
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\n \n 2022 Y\u0131l\u0131nda Uygulayabilece\u011finiz \u00d6nemli \u00c7a\u011fr\u0131 Merkezi Metrikleri <\/a>\n <\/h2>\n

2022 Y\u0131l\u0131nda Uygulayabilece\u011finiz \u00d6nemli \u00c7a\u011fr\u0131 Merkezi Metrikleri \u00c7a\u011fr\u0131 merkezi KPI ile nas\u0131l \u00f6l\u00e7ebilirsiniz? Ya da \u00e7a\u011fr\u0131 merkezinin dikkat etmesi gereken \u00e7a\u011fr\u0131 merkezi metrikleri nelerdir? Her i\u015fletmenin ba\u015far\u0131y\u0131 \u00f6l\u00e7t\u00fc\u011f\u00fc, farkl\u0131 \u00e7a\u011fr\u0131 merkezi metrikleri bulunmaktad\u0131r. Se\u00e7ilen her \u00f6l\u00e7\u00fcm, bir i\u015fletmenin hedeflerine ve g\u00f6sterdi\u011fi performansa ba\u011fl\u0131d\u0131r. \u0130\u015fletmelerinize mutlu m\u00fc\u015fteriler kazand\u0131rmak i\u00e7in, a\u015fa\u011f\u0131daki \u00e7a\u011fr\u0131<\/p>\n

\n \n \n Devam\u0131.... <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
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\n \n \"D\u0131\u015f\n <\/a>\n
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05<\/strong>Dec<\/span><\/div>\n <\/div>\n \n
\n \n D\u0131\u015f Kaynak<\/a><\/span>\n <\/span>\n <\/div>\n \n <\/div>\n\n
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\n \n D\u0131\u015f Kaynak \u00c7a\u011fr\u0131 Merkezi Kullan\u0131m\u0131 Neden Avantajl\u0131d\u0131r ? <\/a>\n <\/h2>\n

D\u0131\u015f Kaynak \u00c7a\u011fr\u0131 Merkezi Kullan\u0131m\u0131 Neden Avantajl\u0131d\u0131r ? Ba\u015far\u0131l\u0131 i\u015fletmelerin, \u00e7o\u011funlukla d\u0131\u015f kaynak \u00e7a\u011fr\u0131 merkezini tercih etti\u011fi g\u00f6r\u00fclmektedir. B\u00fcy\u00fck bir i\u015f hedefine ula\u015fan \u015firketler veya yeni a\u00e7\u0131lan i\u015fletmelerin, d\u0131\u015f kaynak \u00e7a\u011fr\u0131 merkezi kullanmas\u0131 ka\u00e7\u0131n\u0131lmaz hale gelmektedir. Peki neden d\u0131\u015f kaynak \u00e7a\u011fr\u0131 merkezi kullan\u0131m\u0131 i\u015fletmeler i\u00e7in dayan\u0131lmaz bir tercihtir? Bu sorunun<\/p>\n

\n \n \n Devam\u0131.... <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
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\n \n \"M\u00fc\u015fterilerin\n <\/a>\n
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04<\/strong>Dec<\/span><\/div>\n <\/div>\n \n
\n \n M\u00fc\u015fteri Memnuniyeti<\/a><\/span>\n <\/span>\n <\/div>\n \n <\/div>\n\n
\n \n \n \n

\n \n M\u00fc\u015fterilerin Yolculuk Haritalar\u0131 <\/a>\n <\/h2>\n

M\u00fc\u015fterilerin Yolculuk Haritalar\u0131 M\u00fc\u015fteri yolculuk haritalar\u0131, firmalar\u0131n kullan\u0131c\u0131larla empati kurmas\u0131na ve daha iyi bir kullan\u0131c\u0131 deneyimi sa\u011flamak i\u00e7in eyleme ge\u00e7irilebilir f\u0131rsatlar\u0131 belirlemesine yard\u0131mc\u0131 olmaktad\u0131r. M\u00fc\u015fteri, hedefine veya istedi\u011fi \u00fcr\u00fcne ula\u015fmak i\u00e7in bir \u015firketin \u00fcr\u00fcnlerini ve hizmetlerini kulland\u0131\u011f\u0131nda belli bir s\u00fcre\u00e7ten ge\u00e7mektedir. \u201cM\u00fc\u015fteri yolculuk haritas\u0131n\u0131 \u00e7\u0131karmak, m\u00fc\u015fterinin sad\u0131k bir al\u0131c\u0131ya d\u00f6n\u00fc\u015ft\u00fcr\u00fclmesi<\/p>\n

\n \n \n Devam\u0131.... <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
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\n \n \"M\u00fc\u015fteri\n <\/a>\n
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03<\/strong>Dec<\/span><\/div>\n <\/div>\n \n
\n \n M\u00fc\u015fteri Memnuniyeti<\/a><\/span>\n <\/span>\n <\/div>\n \n <\/div>\n\n
\n \n \n \n

\n \n M\u00fc\u015fteri Yolculu\u011funu Geli\u015ftirmek \u0130\u00e7in Birbirinden Farkl\u0131 Y\u00f6ntemler <\/a>\n <\/h2>\n

M\u00fc\u015fteri Yolculu\u011funu Geli\u015ftirmek \u0130\u00e7in Birbirinden Farkl\u0131 Y\u00f6ntemler M\u00fc\u015fteri yolculu\u011fu s\u00fcrecinde, mevcut m\u00fc\u015fterileri sad\u0131k m\u00fc\u015fteriye \u00e7evirmenin pek \u00e7ok yolu bulunmaktad\u0131r. M\u00fc\u015fteri yolculu\u011funu iyile\u015ftirebilmek i\u00e7in \u00e7ok say\u0131da y\u00f6ntem bulunmaktad\u0131r; Sosyal medyay\u0131 etkili kullanmak, \u00c7ok kanall\u0131 bir yakla\u015f\u0131m izlemek, Rekabette bir ad\u0131m \u00f6nde olmak Marka el\u00e7ileri edinmek Ki\u015fiselle\u015ftirilmi\u015f mesajlar olu\u015fturmak M\u00fc\u015fterilere Harika Bir<\/p>\n

\n \n \n Devam\u0131.... <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
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\n \n \"M\u00fc\u015fteri\n <\/a>\n
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02<\/strong>Dec<\/span><\/div>\n <\/div>\n \n
\n \n M\u00fc\u015fteri Memnuniyeti<\/a><\/span>\n <\/span>\n <\/div>\n \n <\/div>\n\n
\n \n \n \n

\n \n M\u00fc\u015fteri Yolculu\u011fu Haritas\u0131 Ne \u0130\u015fe Yarar ? <\/a>\n <\/h2>\n

M\u00fc\u015fteri Yolculu\u011fu Haritas\u0131 Ne \u0130\u015fe Yarar ? M\u00fc\u015fteri yolculu\u011fu haritas\u0131; al\u0131c\u0131lar\u0131n, markan\u0131n bir \u00fcr\u00fcn\u00fc veya hizmetini kullan\u0131rken, al\u0131c\u0131n\u0131n yolculu\u011fu s\u00fcresince deneyimledi\u011fi veya ge\u00e7ece\u011fi yollar\u0131 \u00e7\u00f6z\u00fcmleyen bir yolculuk plan\u0131d\u0131r. \u0130lgili kurum; m\u00fc\u015fteri yolculu\u011fu haritas\u0131 haz\u0131rlarken, al\u0131c\u0131n\u0131n yerine ge\u00e7erek, m\u00fc\u015fterinin hangi sorular\u0131 sorabilece\u011fi \u00fczerinden hareket etmektedir. M\u00fc\u015fteri yolculu\u011fu haritas\u0131n\u0131n, markaya hangi avantajlar<\/p>\n

\n \n \n Devam\u0131.... <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
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\n \n \"M\u00fc\u015fteri\n <\/a>\n
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01<\/strong>Dec<\/span><\/div>\n <\/div>\n \n
\n \n Customer Service<\/a><\/span>\n <\/span>\n <\/div>\n \n <\/div>\n\n
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\n \n M\u00fc\u015fteri Hizmetlerini Geli\u015ftirebilecek En \u0130yi Y\u00f6ntemler <\/a>\n <\/h2>\n

M\u00fc\u015fteri Hizmetlerini Geli\u015ftirebilecek En \u0130yi Y\u00f6ntemler \u015eirketin m\u00fc\u015fterilerle ili\u015fkisini geli\u015ftirmek i\u00e7in yapabilece\u011finiz en \u00f6nemli fakt\u00f6rlerden biri; m\u00fc\u015fteri hizmetlerini iyile\u015ftirmektir. Al\u0131c\u0131lar\u0131n\u0131z\u0131n en \u00e7ok hat\u0131rlayaca\u011f\u0131 deneyimlerden biri \u00e7o\u011funlukla m\u00fc\u015fteri hizmetleriyle kurmu\u015f oldu\u011fu etkile\u015fim olmaktad\u0131r. M\u00fc\u015fteri hizmetleri ekibi, \u015firketin genel profilini yans\u0131tt\u0131\u011f\u0131 i\u00e7in olduk\u00e7a \u00f6nem ta\u015f\u0131maktad\u0131r. Al\u0131c\u0131 ve m\u00fc\u015fteri hizmetleri aras\u0131ndaki ileti\u015fim m\u00fcthi\u015f<\/p>\n

\n \n \n Devam\u0131.... <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
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\n \n \"M\u00fc\u015fteri\n <\/a>\n
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30<\/strong>Nov<\/span><\/div>\n <\/div>\n \n
\n \n M\u00fc\u015fteri Memnuniyeti<\/a><\/span>\n <\/span>\n <\/div>\n \n <\/div>\n\n
\n \n \n \n

\n \n M\u00fc\u015fteri Yolculu\u011fu Nas\u0131l M\u00fckemmel Hale Getirilir? <\/a>\n <\/h2>\n

M\u00fc\u015fteri Yolculu\u011fu Nas\u0131l M\u00fckemmel Hale Getirilir ? \u0130yi tasarlanm\u0131\u015f bir m\u00fc\u015fteri yolculu\u011fu, sat\u0131\u015f hunisinin t\u00fcm a\u015famalar\u0131nda iyi m\u00fc\u015fteri hizmeti ve memnuniyet duygusu yaratan yegane stratejidir. M\u00fc\u015fteri yolculu\u011funu iyile\u015ftirmek, ba\u015far\u0131l\u0131 bir pazarlama stratejisinin bir unsurudur, \u00e7\u00fcnk\u00fc m\u00fc\u015fteriler sat\u0131n alma s\u00fcrecinden ne kadar memnun olursa, geri d\u00f6n\u00fc\u015f\u00fcm sa\u011flama olas\u0131l\u0131klar\u0131 da o kadar<\/p>\n

\n \n \n Devam\u0131.... <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
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\n \n \"M\u00fc\u015fteri\n <\/a>\n
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29<\/strong>Nov<\/span><\/div>\n <\/div>\n \n
\n \n Customer Experience<\/a><\/span>\n <\/span>\n <\/div>\n \n <\/div>\n\n
\n \n \n \n

\n \n M\u00fc\u015fteri Deneyimi Nas\u0131l Geli\u015ftirilir ? <\/a>\n <\/h2>\n

M\u00fc\u015fteri Deneyimi Nas\u0131l Geli\u015ftirilir ? Her m\u00fc\u015fteri hizmetleri temsilcisi, m\u00fc\u015fteri ile g\u00f6r\u00fc\u015fme esnas\u0131nda aniden beklenmedik bir endi\u015fe hissine kapabilir ve m\u00fc\u015fteri temsilcisi her zaman pozitif bir m\u00fc\u015fteri ile kar\u015f\u0131la\u015famayabilir. Bu t\u00fcr sebeplerden \u00f6t\u00fcr\u00fc art\u0131k m\u00fc\u015fteri hizmetleri ekibi, m\u00fc\u015fteri deneyimi alan\u0131nda \u00e7al\u0131\u015fmaya ba\u015flam\u0131\u015ft\u0131r. M\u00fc\u015fteri deneyimi veya CX , m\u00fc\u015fterilerin \u015firketle olan<\/p>\n

\n \n \n Devam\u0131.... <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
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\n \n \"T\u00fcrkiye’de\n <\/a>\n
\n
28<\/strong>Nov<\/span><\/div>\n <\/div>\n \n
\n \n E-ticaret<\/a><\/span>\n <\/span>\n <\/div>\n \n <\/div>\n\n
\n \n \n \n

\n \n T\u00fcrkiye’de E-Ticaret \u0130\u015fletmesi Nas\u0131l Kurulur? <\/a>\n <\/h2>\n

T\u00fcrkiye’de E-Ticaret \u0130\u015fletmesi Nas\u0131l Kurulur? T\u00fcrkiye’de \u00f6zellikle k\u00fc\u00e7\u00fck i\u015fletme giri\u015fimleri i\u00e7in bir\u00e7ok f\u0131rsat bulunmaktad\u0131r. E-Ticaret \u015firketi giri\u015fiminde bulunmak i\u00e7in T\u00fcrkiye’ye gelen yabanc\u0131lar\u0131n, \u00fclkenin farkl\u0131 \u015fehirlerinde k\u00fc\u00e7\u00fck veya b\u00fcy\u00fck i\u015fletmeler kurmalar\u0131 olduk\u00e7a uygundur. H\u00fck\u00fcmet, \u00e7evrimi\u00e7i ma\u011fazalar\u0131n a\u00e7\u0131lmas\u0131n\u0131 kolayla\u015ft\u0131rmak i\u00e7in internetteki uygulamalarla ilgili yeni bir yasan\u0131n y\u00fcr\u00fcrl\u00fc\u011fe girmesine izin vermi\u015ftir. Y\u00fcr\u00fcrl\u00fc\u011fe giren<\/p>\n

\n \n \n Devam\u0131.... <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"B\u00f6l\u00fcm\n <\/a>\n
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27<\/strong>Nov<\/span><\/div>\n <\/div>\n \n
\n \n M\u00fc\u015fteri Memnuniyeti<\/a><\/span>\n <\/span>\n <\/div>\n \n <\/div>\n\n
\n \n \n \n

\n \n B\u00f6l\u00fcm 2: \u00c7evrimi\u00e7i Sat\u0131\u015flarda M\u00fc\u015fteri Memnuniyetini Art\u0131rmak \u0130\u00e7in \u0130zlenilmesi Gereken 9 Yol <\/a>\n <\/h2>\n

B\u00f6l\u00fcm 2: \u00c7evrimi\u00e7i Sat\u0131\u015flarda M\u00fc\u015fteri Memnuniyetini Art\u0131rmak \u0130\u00e7in \u0130zlenilmesi Gereken 9 Yol \u00c7evrimi\u00e7i sat\u0131\u015flar\u0131 art\u0131rmak, i\u015fletmeler i\u00e7in \u00e7ok \u00f6nemlidir. \u00c7evrimi\u00e7i kanallar ile sat\u0131\u015flar\u0131 art\u0131rmak ger\u00e7ekte oldu\u011fundan \u00e7ok daha kolay g\u00f6r\u00fcn\u00fcr fakat durum pek de \u00f6yle de\u011fildir. Sat\u0131\u015flar\u0131n\u0131z\u0131 art\u0131r\u0131rken bir yandan da m\u00fc\u015fteri memnuniyetini art\u0131rmak i\u00e7in \u00e7\u00f6z\u00fcmler \u00fcretmelisiniz. Bu yaz\u0131da size<\/p>\n

\n \n \n Devam\u0131.... <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
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\n \n \"B\u00f6l\u00fcm\n <\/a>\n
\n
26<\/strong>Nov<\/span><\/div>\n <\/div>\n \n
\n \n E-ticaret<\/a><\/span>\n <\/span>\n <\/div>\n \n <\/div>\n\n
\n \n \n \n

\n \n B\u00f6l\u00fcm 1: \u00c7evrimi\u00e7i Sat\u0131\u015flar\u0131 Art\u0131rmak \u0130\u00e7in \u0130zlenilmesi Gereken 15 Yol <\/a>\n <\/h2>\n

B\u00f6l\u00fcm 1: \u00c7evrimi\u00e7i Sat\u0131\u015flar\u0131 Art\u0131rmak \u0130\u00e7in \u0130zlenilmesi Gereken 15 Yol \u00c7evrimi\u00e7i sat\u0131\u015flar\u0131 art\u0131rmak, b\u00fcy\u00fck ve k\u00fc\u00e7\u00fck say\u0131s\u0131z i\u015fletmenin birincil hedefidir. \u0130ster b\u00fcy\u00fck bir perakende i\u015fi y\u00fcr\u00fct\u00fcyor olun, ister Amazon gibi b\u00fcy\u00fck bir e-ticaret devi i\u00e7in \u00e7al\u0131\u015f\u0131yor olun, \u00e7evrimi\u00e7i kanallar arac\u0131l\u0131\u011f\u0131yla sat\u0131\u015flar\u0131 art\u0131rmak biraz bowling oynamaya benzer, ger\u00e7ekte oldu\u011fundan \u00e7ok daha<\/p>\n

\n \n \n Devam\u0131.... <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
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\n \n \"M\u00fc\u015fteri\n <\/a>\n
\n
25<\/strong>Nov<\/span><\/div>\n <\/div>\n \n
\n \n M\u00fc\u015fteri Memnuniyeti<\/a><\/span>\n <\/span>\n <\/div>\n \n <\/div>\n\n
\n \n \n \n

\n \n M\u00fc\u015fteri Memnuniyetini Sa\u011flayan En \u0130yi Kriterler Nelerdir ? <\/a>\n <\/h2>\n

M\u00fc\u015fteri Memnuniyetini Sa\u011flayan En \u0130yi Kriterler Nelerdir ? M\u00fc\u015fteri memnuniyeti, hizmet kalitesinin bir g\u00f6stergesi oldu\u011fu i\u00e7in son derece \u00f6nemlidir. Al\u0131c\u0131lar, m\u00fc\u015fteri deneyiminden olumsuz bir \u015fekilde etkilenirse m\u00fc\u015fteri memnuniyeti sa\u011flanamamaktad\u0131r. M\u00fc\u015fterilerinizin i\u015fletmenize dair g\u00f6r\u00fc\u015flerini iyile\u015ftirmek istiyorsan\u0131z a\u015fa\u011f\u0131daki maddeleri incelemenizi \u00f6neririz. M\u00fc\u015fterilerin \u0130htiya\u00e7lar\u0131n\u0131 Anlay\u0131n M\u00fc\u015fteri memnuniyeti sa\u011flan\u0131rken al\u0131c\u0131lar\u0131n ihtiya\u00e7lar\u0131n\u0131 yeterince anlamak gerekir.<\/p>\n

\n \n \n Devam\u0131.... <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
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\n \n \"M\u00fc\u015fteri\n <\/a>\n
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24<\/strong>Nov<\/span><\/div>\n <\/div>\n \n
\n \n M\u00fc\u015fteri Memnuniyeti<\/a><\/span>\n <\/span>\n <\/div>\n \n <\/div>\n\n
\n \n \n \n

\n \n M\u00fc\u015fteri Yolculu\u011fu Haritas\u0131n\u0131 Geli\u015ftirirken Uygulayabilece\u011finiz 4 \u00d6nemli Strateji <\/a>\n <\/h2>\n

M\u00fc\u015fteri Yolculu\u011fu Haritas\u0131n\u0131 Geli\u015ftirirken Uygulayabilece\u011finiz 4 \u00d6nemli Strateji Kurumlar\u0131n, hedeflerine ula\u015fabilmesi i\u00e7in m\u00fc\u015fterilerine sorunsuz bir yolculuk sa\u011flamas\u0131 gerekmektedir. M\u00fc\u015fteri yolculu\u011fu haritas\u0131, al\u0131c\u0131n\u0131n g\u00f6z\u00fcnden bakmaya ve sorunlar\u0131 onun taraf\u0131ndan g\u00f6rmeye olanak tan\u0131yan bir tasar\u0131d\u0131r. M\u00fc\u015fteri yolculu\u011fu haritas\u0131n\u0131 bitirmi\u015f olsan\u0131z bile, a\u015fa\u011f\u0131da belirtti\u011fimiz stratejileri uygulayarak \u015firketiniz i\u00e7in daha iyi bir haritaya sahip<\/p>\n

\n \n \n Devam\u0131.... <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
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\n \n \"M\u00fc\u015fteri\n <\/a>\n
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23<\/strong>Nov<\/span><\/div>\n <\/div>\n \n
\n \n M\u00fc\u015fteri Memnuniyeti<\/a><\/span>\n <\/span>\n <\/div>\n \n <\/div>\n\n
\n \n \n \n

\n \n M\u00fc\u015fteri Yolculu\u011fu 4 Ad\u0131mda Nas\u0131l Geli\u015ftirilir ? <\/a>\n <\/h2>\n

M\u00fc\u015fteri Yolculu\u011fu 4 Ad\u0131mda Nas\u0131l Geli\u015ftirilir ? \u0130\u015fletmenin hedeflerine ula\u015fmas\u0131n\u0131 istiyorsan\u0131z yapman\u0131z gereken en \u00f6nemli \u015feylerde bir tanesi, m\u00fc\u015fteri yolculu\u011funuzun haritas\u0131n\u0131 \u00e7\u0131karmakt\u0131r. Her i\u015fletmenin al\u0131c\u0131 yolculu\u011fu s\u00fcrecini dikkate almas\u0131 gerekmektedir. Kurumlar m\u00fc\u015fteri haritas\u0131n\u0131 muhte\u015fem bir \u015fekilde tasarlayarak, i\u015fletmenin performans\u0131 art\u0131r\u0131r ve daha fazla kar elde eder. \u015eirketinizin m\u00fc\u015fteri yolculu\u011funu iyile\u015ftirmek<\/p>\n

\n \n \n Devam\u0131.... <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
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\n \n \"M\u00fc\u015fteri\n <\/a>\n
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22<\/strong>Nov<\/span><\/div>\n <\/div>\n \n
\n \n M\u00fc\u015fteri Memnuniyeti<\/a><\/span>\n <\/span>\n <\/div>\n \n <\/div>\n\n
\n \n \n \n

\n \n M\u00fc\u015fteri Yolculu\u011fu Nas\u0131l Daha \u0130yi Hale Getirilir? <\/a>\n <\/h2>\n

M\u00fc\u015fteri Yolculu\u011fu Nas\u0131l Daha \u0130yi Hale Getirilir? M\u00fc\u015fteri yolculu\u011fu genellikle hizmet ettikleri m\u00fc\u015fteriler hakk\u0131nda bilgi sahibi olmak isteyen \u015firketler taraf\u0131ndan planlanmaktad\u0131r. Ancak her i\u015fletme m\u00fc\u015fteri yolculu\u011funu yeterince iyi hale getirememektedir. \u0130\u015fletmenizin m\u00fc\u015fteri yolculu\u011funu genel olarak iyile\u015ftirmek i\u00e7in hangi etmenlerin onlar\u0131 do\u011frudan etkiledi\u011fini \u00f6\u011frenerek, \u00e7e\u015fitli stratejiler haz\u0131rlamak \u00f6nem ta\u015f\u0131maktad\u0131r. M\u00fc\u015fteri Yolculu\u011funu<\/p>\n

\n \n \n Devam\u0131.... <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
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\n \n \"M\u00fc\u015fteri\n <\/a>\n
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21<\/strong>Nov<\/span><\/div>\n <\/div>\n \n
\n \n M\u00fc\u015fteri Memnuniyeti<\/a><\/span>\n <\/span>\n <\/div>\n \n <\/div>\n\n
\n \n \n \n

\n \n M\u00fc\u015fteri Memnuniyetini Art\u0131rmak \u0130\u00e7in Uygulayabilece\u011finiz 8 Muhte\u015fem \u0130pucu <\/a>\n <\/h2>\n

M\u00fc\u015fteri Memnuniyetini Art\u0131rmak \u0130\u00e7in Uygulayabilece\u011finiz 8 Muhte\u015fem \u0130pucu Y\u00fcksek d\u00fczeyde m\u00fc\u015fteri memnuniyeti sa\u011flamak; her markan\u0131n hedefi oldu\u011fu gibi, i\u015fletmeler i\u00e7in vazge\u00e7ilmez bir ba\u015far\u0131 anahtar\u0131d\u0131r. M\u00fc\u015fteri deneyimi kurum ve kurulu\u015flar\u0131n gelirlerini bir hayli etkilemektedir. M\u00fc\u015fterilerine g\u00fc\u00e7l\u00fc bir m\u00fc\u015fteri deneyimi sa\u011flayamayan i\u015fletmeler, maalesef gelirlerini y\u00fckseltememektedir. Kolsky taraf\u0131ndan yap\u0131lan ara\u015ft\u0131rma, 26 m\u00fc\u015fteriden sadece<\/p>\n

\n \n \n Devam\u0131.... <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
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\n \n \"M\u00fc\u015fteri\n <\/a>\n
\n
20<\/strong>Nov<\/span><\/div>\n <\/div>\n \n
\n \n Customer Experience<\/a><\/span>\n <\/span>\n <\/div>\n \n <\/div>\n\n
\n \n \n \n

\n \n M\u00fc\u015fteri Deneyimini Geli\u015ftirmenin 6 Yolu <\/a>\n <\/h2>\n

M\u00fc\u015fteri Deneyimini Geli\u015ftirmenin 6 Yolu Y\u00fcksek kalitede m\u00fc\u015fteri deneyimi sunan i\u015fletmeler, m\u00fc\u015fteri odakl\u0131 olmayan i\u015fletmelere g\u00f6re daha karl\u0131 sat\u0131\u015f s\u00fcre\u00e7leri ge\u00e7irmektedirler. Fiyatland\u0131rma \u00e7al\u0131\u015fmalar\u0131 ve pazarlama ba\u015far\u0131s\u0131 m\u00fc\u015fterinin i\u015fletmeyi se\u00e7mesinde belli bir etki ta\u015f\u0131sa da, m\u00fc\u015fteri deneyimi b\u00fct\u00fcn bu bahsetti\u011fimiz kriterlerin \u00f6n\u00fcne ge\u00e7mektedir. Oracle taraf\u0131ndan yap\u0131lan 2011 M\u00fc\u015fteri Deneyimi Etki Raporunda;<\/p>\n

\n \n \n Devam\u0131.... <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
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\n \n \"M\u00fc\u015fteri\n <\/a>\n
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19<\/strong>Nov<\/span><\/div>\n <\/div>\n \n
\n \n M\u00fc\u015fteri Memnuniyeti<\/a><\/span>\n <\/span>\n <\/div>\n \n <\/div>\n\n
\n \n \n \n

\n \n M\u00fc\u015fteri Memnuniyetini Art\u0131rmak \u0130\u00e7in Etkili Y\u00f6ntemler <\/a>\n <\/h2>\n

M\u00fc\u015fteri Memnuniyetini Art\u0131rmak \u0130\u00e7in Etkili Y\u00f6ntemler Y\u00fcksek d\u00fczeyde m\u00fc\u015fteri memnuniyeti elde etmek, t\u00fcm kurum ve kurulu\u015flar i\u00e7in hedeflenen bir yoldur. \u0130\u015fletmeden ho\u015fnut olan m\u00fc\u015fterilerin, sad\u0131k m\u00fc\u015fteriye d\u00f6n\u00fc\u015fme potansiyelleri y\u00fcksektir. Mevcut m\u00fc\u015fterilere harika hizmetler sunmak, m\u00fc\u015fterilerin markaya ve i\u015fletmeye g\u00fcven duymas\u0131n\u0131 sa\u011flamaktad\u0131r. M\u00fc\u015fterinizin \u0130htiya\u00e7lar\u0131n\u0131 \u0130yi Bilin M\u00fc\u015fteri memnuniyeti i\u00e7in en etkili<\/p>\n

\n \n \n Devam\u0131.... <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
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\n \n \"\u00c7a\u011fr\u0131\n <\/a>\n
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18<\/strong>Nov<\/span><\/div>\n <\/div>\n \n
\n \n Call Center<\/a><\/span>\n <\/span>\n <\/div>\n \n <\/div>\n\n
\n \n \n \n

\n \n \u00c7a\u011fr\u0131 Merkezlerini Ba\u015far\u0131l\u0131 K\u0131lan \u00d6zellikler Nelerdir? <\/a>\n <\/h2>\n

\u00c7a\u011fr\u0131 Merkezlerini Ba\u015far\u0131l\u0131 K\u0131lan \u00d6zellikler Nelerdir? Ba\u015far\u0131y\u0131 nas\u0131l tan\u0131mlars\u0131n\u0131z? Ba\u015far\u0131 baz\u0131 kaynaklara g\u00f6re; bir g\u00f6revi ba\u015farmak, bir hedefe ula\u015fmak veya sadece mevcut durumda ba\u015far\u0131l\u0131 olmak anlam\u0131n\u0131 ta\u015f\u0131maktad\u0131r. Ba\u015far\u0131l\u0131 \u00e7a\u011fr\u0131 merkezi yaz\u0131l\u0131mlar\u0131 s\u00f6z konusu oldu\u011funda da bu tan\u0131m hala ge\u00e7erli olabilmektedir. Bir \u00e7a\u011fr\u0131 merkezini ba\u015far\u0131l\u0131 k\u0131lan nedir? Bu soruda \u00e7\u00f6z\u00fclmesi gereken<\/p>\n

\n \n \n Devam\u0131.... <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
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\n \n \"E-Ticaret\n <\/a>\n
\n
17<\/strong>Nov<\/span><\/div>\n <\/div>\n \n
\n \n E-ticaret<\/a><\/span>\n <\/span>\n <\/div>\n \n <\/div>\n\n
\n \n \n \n

\n \n E-Ticaret \u0130\u015fletmesi \u0130\u00e7in En \u0130yi Lojistik \u015eirketi Nas\u0131l Se\u00e7ilir? <\/a>\n <\/h2>\n

E-Ticaret \u0130\u015fletmesi \u0130\u00e7in En \u0130yi Lojistik \u015eirketi Nas\u0131l Se\u00e7ilir? Bir e-ticaret i\u015fletmesinin, lojistik hizmet sa\u011flay\u0131c\u0131s\u0131\u00a0 ile ba\u011flant\u0131 kurmadan \u00f6nce dikkate almas\u0131 gereken bir\u00e7ok konu bulunmaktad\u0131r. Bir e-ticaret i\u015fletmesi i\u00e7in en iyi lojistik \u015firketini se\u00e7erk\u00a0i\u015fletmenizin d\u00fc\u015f\u00fcnmesi gerektiren en \u00f6nemli unsurlar\u0131 a\u00e7\u0131klayaca\u011f\u0131z: Nakliye Maliyeti Genel olarak E-Ticaret Lojistik Maliyetleri, teslimat sipari\u015flerinde nakit<\/p>\n

\n \n \n Devam\u0131.... <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
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\n \n \"Do\u011fru\n <\/a>\n
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16<\/strong>Nov<\/span><\/div>\n <\/div>\n \n
\n \n E-ticaret<\/a><\/span>\n <\/span>\n <\/div>\n \n <\/div>\n\n
\n \n \n \n

\n \n Do\u011fru Ve G\u00fcvenilir Bir Lojistik Orta\u011f\u0131 Se\u00e7mek \u0130\u00e7in 11 \u0130pucu <\/a>\n <\/h2>\n

Do\u011fru Ve G\u00fcvenilir Bir Lojistik Orta\u011f\u0131 Se\u00e7mek \u0130\u00e7in 11 \u0130pucu Hepimizin bildi\u011fi gibi, tedarik zinciri y\u00f6netimi ve sipari\u015fleri m\u00fc\u015fterilere ula\u015ft\u0131rmak i\u00e7in sipari\u015flerin yerine getirilmesi s\u00f6z konusu oldu\u011funda, geli\u015fen e-ticaret i\u015finde lojistik \u00f6nemli bir rol oynamaktad\u0131r. Sonu\u00e7 olarak nakliye y\u00f6netiminin yol \u00fczerindeki verimlili\u011fi, etkinli\u011fi ve g\u00fcvenli\u011fi g\u00f6z \u00f6n\u00fcne al\u0131nd\u0131\u011f\u0131nda, do\u011fru ve<\/p>\n

\n \n \n Devam\u0131.... <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
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\n \n \"E-Ticaret\n <\/a>\n
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15<\/strong>Nov<\/span><\/div>\n <\/div>\n \n
\n \n E-ticaret<\/a><\/span>\n <\/span>\n <\/div>\n \n <\/div>\n\n
\n \n \n \n

\n \n E-Ticaret Sitenize M\u00fc\u015fteri \u00c7ekmenin 5 Temel Yolu <\/a>\n <\/h2>\n

E-Ticaret Sitenize M\u00fc\u015fteri \u00c7ekmenin 5 Temel Yolu 1. Dikkat \u00c7ekici bir E-Ticaret Sitesi Yapman\u0131z gereken ilk \u015fey, e-ticaret sitenizin ilgi \u00e7ekici olup olmad\u0131\u011f\u0131n\u0131 kendinize sormakt\u0131r. Bir e-ticaret sitesinin tasar\u0131m\u0131 \u00e7ok \u00f6nemlidir. E\u011fer tasar\u0131m g\u00f6ze hitap etmiyorsa, \u00fcr\u00fcnleriniz de dikkat \u00e7ekmeyecektir. Bir kullan\u0131c\u0131n\u0131n sat\u0131n alma karar\u0131n\u0131 genellikle e-ticaret sitesinde 3 saniye<\/p>\n

\n \n \n Devam\u0131.... <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
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\n \n \"M\u00fc\u015fteri\n <\/a>\n
\n
14<\/strong>Nov<\/span><\/div>\n <\/div>\n \n
\n \n Customer Experience<\/a><\/span>\n <\/span>\n <\/div>\n \n <\/div>\n\n
\n \n \n \n

\n \n M\u00fc\u015fteri Taban\u0131n\u0131 Geni\u015fletmek \u0130\u00e7in En \u0130yi 21 \u0130\u015f Uygulamas\u0131 \u00d6rne\u011fi <\/a>\n <\/h2>\n

M\u00fc\u015fteri Taban\u0131n\u0131 Geni\u015fletmek \u0130\u00e7in En \u0130yi 21 \u0130\u015f Uygulamas\u0131 \u00d6rne\u011fi \u0130\u015fletmenize yeni m\u00fc\u015fteriler \u00e7ekmek ve onlar\u0131 uzun vadede elde tutmak, yaln\u0131zca pazarlama uzmanlar\u0131n\u0131n bildi\u011fi mistik bir form\u00fcl\u00fc gerektirmez. Stratejik bir plana g\u00f6re y\u00fcr\u00fct\u00fclen, zamana g\u00f6re test edilmi\u015f \u00e7evrimi\u00e7i ve \u00e7evrimd\u0131\u015f\u0131 taktiklerin bir kombinasyonu, M\u00fc\u015fteri Taban\u0131n\u0131 Geni\u015fletmek i\u00e7in \u00c7evrimi\u00e7i Pazarlama Stratejileri<\/p>\n

\n \n \n Devam\u0131.... <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
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\n \n \"Etkili\n <\/a>\n
\n
13<\/strong>Nov<\/span><\/div>\n <\/div>\n \n
\n \n Customer Experience<\/a><\/span>\n <\/span>\n <\/div>\n \n <\/div>\n\n
\n \n \n \n

\n \n Etkili Bir M\u00fc\u015fteri Deneyimi Stratejisi Olu\u015fturman\u0131n En \u0130yi 14 Yolu <\/a>\n <\/h2>\n

Etkili Bir M\u00fc\u015fteri Deneyimi Stratejisi Olu\u015fturman\u0131n En \u0130yi 14 Yolu G\u00fcn\u00fcm\u00fczde, rakiplerinizin \u00f6n\u00fcne ge\u00e7ebilmek i\u00e7in harika bir m\u00fc\u015fteri deneyimi stratejisine sahip olman\u0131z gerekmektedir. M\u00fc\u015fteri deneyimi (CX), g\u00fcn\u00fcm\u00fczde \u00e7o\u011fu \u015firketin rekabet etti\u011fi aland\u0131r. \u00c7\u00fcnk\u00fc g\u00fcn\u00fcm\u00fcz i\u015f d\u00fcnyas\u0131nda; \u00fcr\u00fcn ve fiyat, m\u00fc\u015fterilerin g\u00f6z\u00fcnde etkili bir m\u00fc\u015fteri deneyiminden daha az \u00f6nemli hale gelmeye<\/p>\n

\n \n \n Devam\u0131.... <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
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\n \n \"10\n <\/a>\n
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12<\/strong>Nov<\/span><\/div>\n <\/div>\n \n
\n \n Customer Service<\/a><\/span>\n <\/span>\n <\/div>\n \n <\/div>\n\n
\n \n \n \n

\n \n 10 Ad\u0131m’da Zor M\u00fc\u015fterilerle Nas\u0131l Ba\u015fa \u00c7\u0131k\u0131l\u0131r? <\/a>\n <\/h2>\n

10 Ad\u0131m’da Zor M\u00fc\u015fterilerle Nas\u0131l Ba\u015fa \u00c7\u0131k\u0131l\u0131r? Pek \u00e7ok zor m\u00fc\u015fteri t\u00fcr\u00fc olmas\u0131na ra\u011fmen, m\u00fc\u015fteri hizmetleri becerilerinizi geli\u015ftirmenize ve m\u00fc\u015fteri anla\u015fmazl\u0131klar\u0131n\u0131 etkin bir \u015fekilde \u00e7\u00f6zmenize yard\u0131mc\u0131 olacak baz\u0131 temel stratejileri takip edebilirsiniz. Zor m\u00fc\u015fteriler kar\u015f\u0131s\u0131nda sakin kalmak, etkili bir \u015fekilde ba\u015fa \u00e7\u0131kmak ve m\u00fckemmel m\u00fc\u015fteri hizmeti sa\u011flamak i\u00e7in tabilece\u011finiz baz\u0131<\/p>\n

\n \n \n Devam\u0131.... <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
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\n \n \"Zor\n <\/a>\n
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11<\/strong>Nov<\/span><\/div>\n <\/div>\n \n
\n \n Customer Service<\/a><\/span>\n <\/span>\n <\/div>\n \n <\/div>\n\n
\n \n \n \n

\n \n Zor M\u00fc\u015fterilerle E\u015fsiz Bir \u0130leti\u015fim Nas\u0131l Kurulur? <\/a>\n <\/h2>\n

Zor M\u00fc\u015fterilerle E\u015fsiz Bir \u0130leti\u015fim Nas\u0131l Kurulur? M\u00fc\u015fterilerle etkile\u015fim kurarken, m\u00fckemmel m\u00fc\u015fteri hizmeti becerilerine sahip olmak \u00e7ok \u00f6nemlidir. Bu durum, \u00f6zellikle zorlu m\u00fc\u015fterilerle u\u011fra\u015f\u0131rken kendini g\u00f6stermektedir. Bu makalede, kar\u015f\u0131la\u015fabilece\u011finiz farkl\u0131 zor m\u00fc\u015fteri tiplerini ve zor m\u00fc\u015fterilerle etkili bir \u015fekilde ba\u015fa \u00e7\u0131kmak i\u00e7in hangi ad\u0131mlar\u0131 izlemeniz gerekti\u011fini a\u00e7\u0131kl\u0131yor olaca\u011f\u0131z. Zor M\u00fc\u015fterilerle<\/p>\n

\n \n \n Devam\u0131.... <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
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\n \n \"Tutarl\u0131\n <\/a>\n
\n
10<\/strong>Nov<\/span><\/div>\n <\/div>\n \n
\n \n Customer Service<\/a><\/span>\n <\/span>\n <\/div>\n \n <\/div>\n\n
\n \n \n \n

\n \n Tutarl\u0131 Bir \u015eekilde M\u00fckemmel M\u00fc\u015fteri Hizmeti Sunman\u0131n 10 Farkl\u0131 Yolu <\/a>\n <\/h2>\n

Tutarl\u0131 Bir \u015eekilde M\u00fckemmel M\u00fc\u015fteri Hizmeti Sunman\u0131n 10 Farkl\u0131 Yolu E\u015fsiz bir \u00fcr\u00fcne sahip olabilirsiniz, ancak m\u00fc\u015fteri hizmetleriniz yetersiz, g\u00fcvenilmez veya ileti\u015fim kurmas\u0131 zorsa, bu durum kulaktan kula\u011fa yay\u0131lacak ve bu sebeple m\u00fc\u015fteri kaybedeceksinizdir. M\u00fc\u015fteri hizmetlerine yat\u0131r\u0131m yapman\u0131n uzun vadeli i\u015f ba\u015far\u0131s\u0131n\u0131n anahtar\u0131 olmas\u0131n\u0131n b\u00fcy\u00fck bir nedeni de budur. Ancak,<\/p>\n

\n \n \n Devam\u0131.... <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
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\n \n \"M\u00dc\u015eTER\u0130\n <\/a>\n
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08<\/strong>Nov<\/span><\/div>\n <\/div>\n \n
\n \n M\u00fc\u015fteri Memnuniyeti<\/a><\/span>\n <\/span>\n <\/div>\n \n <\/div>\n\n
\n \n \n \n

\n \n M\u00dc\u015eTER\u0130 MEMNUN\u0130YET\u0130 NASIL \u00d6L\u00c7\u00dcL\u00dcR VE NEDEN BU KADAR \u00d6NEML\u0130D\u0130R? <\/a>\n <\/h2>\n

M\u00dc\u015eTER\u0130 MEMNUN\u0130YET\u0130 NASIL \u00d6L\u00c7\u00dcL\u00dcR VE NEDEN BU KADAR \u00d6NEML\u0130D\u0130R? Bir Helpscout ara\u015ft\u0131rmas\u0131na g\u00f6re, \u015firketlerin %80’i “\u00fcst\u00fcn” m\u00fc\u015fteri hizmeti sunduklar\u0131n\u0131 s\u00f6yl\u00fcyor. Ancak m\u00fc\u015fterilerin sadece %8’i bu de\u011ferlendirmeye kat\u0131l\u0131yor. \u015e\u00fcphesiz hassas bir konu olan m\u00fc\u015fteri memnuniyetinin nas\u0131l \u00f6l\u00e7\u00fclece\u011fine bir g\u00f6z atal\u0131m. M\u00fc\u015fteri memnuniyeti konusunda zay\u0131f bir stratejiye sahip olmak, herhangi bir i\u015fletme<\/p>\n

\n \n \n Devam\u0131.... <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
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\n \n \"E-Ticaret\n <\/a>\n
\n
07<\/strong>Nov<\/span><\/div>\n <\/div>\n \n
\n \n E-ticaret<\/a><\/span>\n <\/span>\n <\/div>\n \n <\/div>\n\n
\n \n \n \n

\n \n E-Ticaret \u0130\u015finizde Do\u011fru Lojistik Orta\u011f\u0131n\u0131 Bulmak \u0130\u00e7in Rehber <\/a>\n <\/h2>\n

E-Ticaret \u0130\u015finizde Do\u011fru Lojistik Orta\u011f\u0131n\u0131 Bulmak \u0130\u00e7in Rehber Herhangi bir e-ticaret b\u00fcy\u00fcmek i\u00e7in, daha y\u00fcksek sipari\u015f hacimlerini ve bu sipari\u015flerin kusursuz yerine getirilmesini y\u00f6netmek anlam\u0131na gelir. \u00c7o\u011fu b\u00fcy\u00fck ve k\u00f6kl\u00fc \u015firket bu lojisti\u011fi kendi ba\u015flar\u0131na y\u00f6netirken, bu kadar y\u00fcksek hacimlere ve h\u0131zla geli\u015fen tedarik zincirlerine ayak uydurmak, \u00f6zellikle orta ve<\/p>\n

\n \n \n Devam\u0131.... <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
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\n \n \"M\u00fc\u015fteri\n <\/a>\n
\n
06<\/strong>Nov<\/span><\/div>\n <\/div>\n \n
\n \n M\u00fc\u015fteri Memnuniyeti<\/a><\/span>\n <\/span>\n <\/div>\n \n <\/div>\n\n
\n \n \n \n

\n \n M\u00fc\u015fteri Memnuniyeti 2. B\u00f6l\u00fcm: 7 Ad\u0131mda Nas\u0131l Y\u00f6netilir ? <\/a>\n <\/h2>\n

M\u00fc\u015fteri Memnuniyeti 2. B\u00f6l\u00fcm: 7 Ad\u0131mda Nas\u0131l Y\u00f6netilir ?\u200b M\u00fc\u015fteri memnuniyetini \u00f6l\u00e7mek i\u00e7in bir\u00e7ok yol mevcut olsa da, CSAT verilerini toplamak i\u00e7in kan\u0131tlanm\u0131\u015f y\u00f6ntemlerden baz\u0131lar\u0131 a\u015fa\u011f\u0131dad\u0131r: \u00c7evrimi\u00e7i anketler \u00c7evrimi\u00e7i anketler, CSAT \u00f6l\u00e7\u00fcm\u00fcn\u00fcn en iyi y\u00f6ntemlerinden biridir. Veri toplamaya kolay ve h\u0131zl\u0131 bir \u00e7\u00f6z\u00fcm sunarlar. Hedef kitlenizi se\u00e7in ve anket mant\u0131\u011f\u0131n\u0131<\/p>\n

\n \n \n Devam\u0131.... <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
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\n \n \"M\u00fc\u015fteri\n <\/a>\n
\n
05<\/strong>Nov<\/span><\/div>\n <\/div>\n \n
\n \n M\u00fc\u015fteri Memnuniyeti<\/a><\/span>\n <\/span>\n <\/div>\n \n <\/div>\n\n
\n \n \n \n

\n \n M\u00fc\u015fteri Memnuniyeti 1. B\u00f6l\u00fcm: 7 Ad\u0131mda Nas\u0131l \u00d6l\u00e7\u00fcl\u00fcr <\/a>\n <\/h2>\n

M\u00fc\u015fteri Memnuniyeti 1. B\u00f6l\u00fcm: 7 Ad\u0131mda Nas\u0131l \u00d6l\u00e7\u00fcl\u00fcr M\u00fc\u015fteri memnuniyeti (CSAT), m\u00fc\u015fterilerinizin \u00fcr\u00fcnleriniz veya hizmetleriniz hakk\u0131nda nas\u0131l hissetti\u011fini anlamak i\u00e7in \u00f6nemli bir m\u00fc\u015fteri deneyimi \u00f6l\u00e7\u00fcm\u00fcd\u00fcr. M\u00fc\u015fterilerinizle ba\u011flant\u0131 kurmak, m\u00fc\u015fteri memnuniyetini \u00f6l\u00e7menin tek ger\u00e7ek yoludur. M\u00fc\u015fteri memnuniyetini \u00f6l\u00e7menin en yayg\u0131n y\u00f6ntemlerinden biri anketlerdir. Yan\u0131t verenler; \u00e7oktan se\u00e7meli sorular, derecelendirme sorular\u0131, a\u00e7\u0131k<\/p>\n

\n \n \n Devam\u0131.... <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
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\n \n \"Zor\n <\/a>\n
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04<\/strong>Nov<\/span><\/div>\n <\/div>\n \n
\n \n Customer Experience<\/a><\/span>\n <\/span>\n <\/div>\n \n <\/div>\n\n
\n \n \n \n

\n \n Zor M\u00fc\u015fterilerle Nas\u0131l Ba\u015fa \u00c7\u0131k\u0131l\u0131r? Kan\u0131tlanm\u0131\u015f 11 \u0130pucu <\/a>\n <\/h2>\n

Zor M\u00fc\u015fterilerle Nas\u0131l Ba\u015fa \u00c7\u0131k\u0131l\u0131r? Kan\u0131tlanm\u0131\u015f 11 \u0130pucu Zor m\u00fc\u015fterilerle ba\u015fa \u00e7\u0131kmak zor bir i\u015ftir, ancak birka\u00e7 \u00f6nemli ad\u0131m\u0131 izleyerek olumlu bir sonu\u00e7 g\u00f6rme \u015fans\u0131n\u0131z\u0131 b\u00fcy\u00fck \u00f6l\u00e7\u00fcde art\u0131rabilirsiniz. Bu yaz\u0131m\u0131zda de\u011finece\u011fimiz konular: Ho\u015f olmayan m\u00fc\u015fterilerle y\u00fczle\u015fmenize yard\u0131mc\u0131 olmak i\u00e7in uygulaman\u0131z gereken zihniyet Mutsuz m\u00fc\u015fterilerle etkile\u015fim kurarken kullan\u0131lacak kelimeler Zor m\u00fc\u015fteri<\/p>\n

\n \n \n Devam\u0131.... <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
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\n \n \"10\n <\/a>\n
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03<\/strong>Nov<\/span><\/div>\n <\/div>\n \n
\n \n E-ticaret<\/a><\/span>\n <\/span>\n <\/div>\n \n <\/div>\n\n
\n \n \n \n

\n \n 10 Ad\u0131mda \u00c7evrimi\u00e7i \u0130\u015fletmelere Nas\u0131l M\u00fc\u015fteri Kazand\u0131r\u0131l\u0131r ? <\/a>\n <\/h2>\n

10 Ad\u0131mda \u00c7evrimi\u00e7i \u0130\u015fletmelere Nas\u0131l M\u00fc\u015fteri Kazand\u0131r\u0131l\u0131r ? Potansiyel Bir M\u00fc\u015fteriyi M\u00fc\u015fteriye D\u00f6n\u00fc\u015ft\u00fcrmeniz I\u00e7in Size 10 Ad\u0131m Verece\u011fiz. \u0130\u015fletmenize yeni m\u00fc\u015fteriler kazand\u0131rma konusunda yard\u0131mc\u0131 olacak denenmi\u015f ve ger\u00e7ek 10 ipucunu sizler i\u00e7in a\u015fa\u011f\u0131da listeledik: Yeni m\u00fc\u015fterilere indirimler ve promosyonlar sunun G\u00fcn\u00fcm\u00fczde t\u00fcketiciler hala de\u011fer ve f\u0131rsatlar aramaktad\u0131r. Giri\u015f indirimleri sunarak<\/p>\n

\n \n \n Devam\u0131.... <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
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\n \n \"\u00c7evrimi\u00e7i\n <\/a>\n
\n
02<\/strong>Nov<\/span><\/div>\n <\/div>\n \n
\n \n E-ticaret<\/a><\/span>\n <\/span>\n <\/div>\n \n <\/div>\n\n
\n \n \n \n

\n \n \u00c7evrimi\u00e7i M\u00fc\u015fterileri \u00c7ekmek i\u00e7in Uygulaman\u0131z Gereken 7 \u00d6nemli Ad\u0131m <\/a>\n <\/h2>\n

\u00c7evrimi\u00e7i M\u00fc\u015fterileri \u00c7ekmek i\u00e7in Uygulaman\u0131z Gereken 7 \u00d6nemli Ad\u0131m Teknolojinin geli\u015fiyle artan m\u00fc\u015fteri taban\u0131, \u00e7evrimi\u00e7i i\u015fletmeleri zorlu rekabetle y\u00fczle\u015fmek zorunda b\u0131rakmaktad\u0131r. Web’in her yerindeki rakipler ve doygunluk, i\u015fletmelerin \u00e7evrimi\u00e7i m\u00fc\u015fteri \u00e7ekmesini zorla\u015ft\u0131rmaktad\u0131r. Ne kadar b\u00fcy\u00fck yat\u0131r\u0131m yapm\u0131\u015f olursan\u0131z olun, m\u00fc\u015fterileri \u00e7evrimi\u00e7i ma\u011fazan\u0131za y\u00f6nlendirmek olduk\u00e7a zordur ve i\u015fletmenin kapanmas\u0131na neden olabilir.<\/p>\n

\n \n \n Devam\u0131.... <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
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\n \n \"6\n <\/a>\n
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01<\/strong>Nov<\/span><\/div>\n <\/div>\n \n
\n \n E-ticaret<\/a><\/span>\n <\/span>\n <\/div>\n \n <\/div>\n\n
\n \n \n \n

\n \n 6 Ad\u0131mda E-Ticaret’te \u00c7evrimi\u00e7i M\u00fc\u015fteri Deneyimi Geli\u015ftirme Nas\u0131l Yap\u0131l\u0131r ? <\/a>\n <\/h2>\n

6 Ad\u0131mda E-Ticaret’te \u00c7evrimi\u00e7i M\u00fc\u015fteri Deneyimi Geli\u015ftirme Nas\u0131l Yap\u0131l\u0131r ? Al\u0131\u015fveri\u015f yapanlar\u0131n %53’\u00fcn\u00fcn k\u00f6t\u00fc bir deneyim ya da bir rakibin daha iyisini teklif etmesi nedeniyle bir \u00e7evrimi\u00e7i ma\u011fazadan al\u0131\u015fveri\u015f yapmay\u0131 b\u0131rakt\u0131\u011f\u0131n\u0131 s\u00f6yledi\u011fini biliyor muydunuz? Kendi \u00e7evrimi\u00e7i i\u015finizi kurmak art\u0131k hi\u00e7 olmad\u0131\u011f\u0131 kadar kolay. Ancak, sadece kendi ma\u011fazan\u0131z\u0131 a\u00e7mak yeterli de\u011fildir.<\/p>\n

\n \n \n Devam\u0131.... <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"M\u00fc\u015fteri\n <\/a>\n
\n
28<\/strong>Oct<\/span><\/div>\n <\/div>\n \n
\n \n M\u00fc\u015fteri Memnuniyeti<\/a><\/span>\n <\/span>\n <\/div>\n \n <\/div>\n\n
\n \n \n \n

\n \n M\u00fc\u015fteri Memnuniyetini \u00d6l\u00e7menin 4 Temel Yolu <\/a>\n <\/h2>\n

M\u00fc\u015fteri Memnuniyetini \u00d6l\u00e7menin 4 Temel Yolu M\u00fc\u015fteri Memnuniyeti Nedir ve Neden \u00d6l\u00e7melisiniz? M\u00fc\u015fteri memnuniyeti, m\u00fc\u015fteri beklentilerini ne kadar iyi kar\u015f\u0131lad\u0131\u011f\u0131n\u0131z\u0131 veya a\u015ft\u0131\u011f\u0131n\u0131z\u0131 belirlemek i\u00e7in kullan\u0131lan yayg\u0131n bir y\u00f6ntemdir. M\u00fc\u015fteri hizmetleri ve \u00fcr\u00fcn kalitesinin \u00f6nemli bir performans g\u00f6stergesi olarak kullan\u0131l\u0131r. M\u00fc\u015fteri memnuniyeti en iyi m\u00fc\u015fteri deneyimi a\u00e7\u0131s\u0131ndan anla\u015f\u0131labilir. M\u00fc\u015fteri deneyimi (veya<\/p>\n

\n \n \n Devam\u0131.... <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"M\u00fc\u015fteri\n <\/a>\n
\n
28<\/strong>Oct<\/span><\/div>\n <\/div>\n \n
\n \n Customer Experience<\/a><\/span>\n <\/span>\n <\/div>\n \n <\/div>\n\n
\n \n \n \n

\n \n M\u00fc\u015fteri Deneyimini (CX) Geli\u015ftirmek \u0130\u00e7in Yapman\u0131z Gereken 10 \u015eey <\/a>\n <\/h2>\n

M\u00fc\u015fteri Deneyimini (CX) Geli\u015ftirmek \u0130\u00e7in Yapman\u0131z Gereken 10 \u015eey \u0130\u015fletmeler sadakati art\u0131rma, operasyonel maliyetleri d\u00fc\u015f\u00fcrme ve uzun vadeli b\u00fcy\u00fcmeyi sa\u011flama s\u00f6z konusu oldu\u011funda m\u00fc\u015fteri deneyiminin g\u00fcc\u00fcn\u00fc giderek daha fazla kabul ediyor. Ancak CX’inizi tam olarak nas\u0131l daha iyi hale getirirsiniz? M\u00fc\u015fteri Deneyimini Geli\u015ftirmek Neden m\u00fc\u015fteri deneyimini geli\u015ftirmelisiniz? M\u00fc\u015fteri deneyimi (CX)<\/p>\n

\n \n \n Devam\u0131.... <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"E-T\u0130CARETTE\n <\/a>\n
\n
25<\/strong>Oct<\/span><\/div>\n <\/div>\n \n
\n \n E-ticaret<\/a><\/span>\n <\/span>\n <\/div>\n \n <\/div>\n\n
\n \n \n \n

\n \n E-T\u0130CARETTE CANLI SOHBET DESTE\u011e\u0130N\u0130N 10 AVANTAJI <\/a>\n <\/h2>\n

E-T\u0130CARETTE CANLI SOHBET DESTE\u011e\u0130N\u0130N 10 AVANTAJI E-Ticaret i\u015fletmeleri son birka\u00e7 y\u0131lda h\u0131zl\u0131 bir \u015fekilde geli\u015fiyor. Perakende ma\u011fazalar\u0131na k\u0131yasla giderek daha fazla insan e-ticaret web sitelerinde al\u0131\u015fveri\u015f yapmay\u0131 tercih ediyor. \u00c7evremizdeki mevcut durumlar g\u00f6z \u00f6n\u00fcne al\u0131nd\u0131\u011f\u0131nda, bu yak\u0131n zamanda yava\u015flayacak gibi g\u00f6r\u00fcnm\u00fcyor. Sekt\u00f6rde artan rekabetle birlikte m\u00fc\u015fteri deste\u011fi, i\u015fletmeler i\u00e7in \u00f6nemli<\/p>\n

\n \n \n Devam\u0131.... <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"DI\u015e\n <\/a>\n
\n
22<\/strong>Oct<\/span><\/div>\n <\/div>\n \n
\n \n Call Center<\/a><\/span>DI\u015e KAYNAK<\/a><\/span>\n <\/span>\n <\/div>\n \n <\/div>\n\n
\n \n \n \n

\n \n DI\u015e KAYNAKLI \u00c7A\u011eRI MERKEZ\u0130 KULLANIMININ 5 FAYDASI <\/a>\n <\/h2>\n

DI\u015e KAYNAKLI \u00c7A\u011eRI MERKEZ\u0130 KULLANIMININ 5 FAYDASI \u0130\u015fletmelerin d\u0131\u015f kaynakl\u0131 \u00e7a\u011fr\u0131 merkezi kullanmay\u0131 se\u00e7melerinin bir\u00e7ok iyi nedeni vard\u0131r. Gelen aramalar\u0131n\u0131z\u0131 bir \u00e7a\u011fr\u0131 merkezine yapt\u0131rmay\u0131 d\u00fc\u015f\u00fcnd\u00fcn\u00fcz m\u00fc? D\u0131\u015f kaynakl\u0131 \u00e7a\u011fr\u0131 merkezi kullan\u0131m\u0131n\u0131n i\u015f normu haline gelmesinin bir\u00e7ok nedeni vard\u0131r. D\u0131\u015f kaynakl\u0131 \u00e7a\u011fr\u0131 merkezi kullanman\u0131n avantajlar\u0131ndan en \u00f6nemlileri ise; aramalar\u0131 maliyetleri d\u00fc\u015f\u00fcrebilir,<\/p>\n

\n \n \n Devam\u0131.... <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"HER\n <\/a>\n
\n
21<\/strong>Oct<\/span><\/div>\n <\/div>\n \n
\n \n Customer Experience<\/a><\/span>Customer Service<\/a><\/span>\n <\/span>\n <\/div>\n \n <\/div>\n\n
\n \n \n \n

\n \n HER \u0130\u015eLETME NEDEN B\u0130R TICKETING S\u0130STEM\u0130NE \u0130HT\u0130YA\u00c7 DUYAR ? <\/a>\n <\/h2>\n

HER \u0130\u015eLETME NEDEN B\u0130R TICKETING S\u0130STEM\u0130NE \u0130HT\u0130YA\u00c7 DUYAR ? Ticketing sistemleri, i\u015fletmelere yard\u0131mc\u0131 olmada hayati bir rol oynamaktad\u0131r. \u00c7e\u015fitli ileti\u015fim kanallar\u0131ndan gelen y\u00fcksek hacimli m\u00fc\u015fteri destek taleplerinin etkin bir \u015fekilde nas\u0131l ele al\u0131naca\u011f\u0131 da bunun bir \u00f6rne\u011fi. Ancak, \u00e7ok say\u0131da kurulu\u015f hala bu m\u00fc\u015fteri hizmetleri arac\u0131n\u0131 g\u00f6rmezden gelmektedir. Bunun temel<\/p>\n

\n \n \n Devam\u0131.... <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"E-T\u0130CARETTE\n <\/a>\n
\n
20<\/strong>Oct<\/span><\/div>\n <\/div>\n \n
\n \n E-ticaret<\/a><\/span>\n <\/span>\n <\/div>\n \n <\/div>\n\n
\n \n \n \n

\n \n E-T\u0130CARETTE M\u00dc\u015eTER\u0130 KAZANMAK \u0130\u00c7\u0130N 10 \u0130PUCU <\/a>\n <\/h2>\n

E-T\u0130CARETTE M\u00dc\u015eTER\u0130 KAZANMAK \u0130\u00c7\u0130N 10 \u0130PUCU E-ticaret, di\u011fer t\u00fcm sekt\u00f6rlerden daha yal\u0131n ve daha \u00e7eviktir. Geleneksel bir sat\u0131\u015f hunisini d\u00fc\u015f\u00fcnd\u00fc\u011f\u00fcm\u00fczde akl\u0131m\u0131za bir m\u00fc\u015fteri aday\u0131yla e-posta g\u00f6nderen, arayan ve toplant\u0131lar d\u00fczenleyen bir sat\u0131\u015f eleman\u0131 gelmektedir. Ancak e-ticaret olas\u0131 sat\u0131\u015f \u00fcretimi i\u00e7in bu s\u00fcre\u00e7 \u00e7ok daha az emek gerektirir. Ger\u00e7ekten de e-ticaret<\/p>\n

\n \n \n Devam\u0131.... <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"\u00c7OK\n <\/a>\n
\n
19<\/strong>Oct<\/span><\/div>\n <\/div>\n \n
\n \n Call Center<\/a><\/span>\n <\/span>\n <\/div>\n \n <\/div>\n\n
\n \n \n \n

\n \n \u00c7OK KANALLI \u00c7A\u011eRI MERKEZ\u0130 EK\u0130B\u0130 OLU\u015eTURMANIN 6 AVANTAJI <\/a>\n <\/h2>\n

\u00c7OK KANALLI \u00c7A\u011eRI MERKEZ\u0130 EK\u0130B\u0130 OLU\u015eTURMANIN 6 AVANTAJI G\u00fcn\u00fcm\u00fczde, m\u00fc\u015fteriler \u015firketinizle ileti\u015fim kurmak i\u00e7in tek bir ileti\u015fim kanal\u0131na ba\u011fl\u0131 kalmak istememektedir. Sizinle se\u00e7tikleri kanal \u00fczerinden ve uygun bir zamanda ileti\u015fime ge\u00e7mek istemektedirler ve tercih ettikleri kanal \u00fczerinden h\u0131zl\u0131ca yan\u0131t vermenizi beklerler. Beklentiyi kar\u015f\u0131lamamak, ileti\u015fim kanallar\u0131n\u0131 de\u011fi\u015ftirmekten daha h\u0131zl\u0131 marka de\u011fi\u015ftirmeye<\/p>\n

\n \n \n Devam\u0131.... <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"EN\n <\/a>\n
\n
18<\/strong>Oct<\/span><\/div>\n <\/div>\n \n
\n \n Customer Experience<\/a><\/span>\n <\/span>\n <\/div>\n \n <\/div>\n\n
\n \n \n \n

\n \n EN \u0130Y\u0130 6 D\u0130J\u0130TAL D\u00d6N\u00dc\u015e\u00dcM TRENDLER\u0130YLE M\u00dc\u015eTER\u0130 DENEY\u0130M\u0130N\u0130Z\u0130 GEL\u0130\u015eT\u0130R\u0130N <\/a>\n <\/h2>\n

EN \u0130Y\u0130 6 D\u0130J\u0130TAL D\u00d6N\u00dc\u015e\u00dcM TRENDLER\u0130YLE M\u00dc\u015eTER\u0130 DENEY\u0130M\u0130N\u0130Z\u0130 GEL\u0130\u015eT\u0130R\u0130N Dijital d\u00f6n\u00fc\u015f\u00fcm, i\u015fletmelerin b\u00fcy\u00fcmesinde h\u0131zla kritik bir bile\u015fen haline geliyor. M\u00fc\u015fteriye zenginle\u015ftirilmi\u015f ve geli\u015fmi\u015f deneyimler sa\u011flamak i\u00e7in giderek daha fazla yararlan\u0131lmaktad\u0131r. Altimeter taraf\u0131ndan yap\u0131lan bir ara\u015ft\u0131rma, en ileriye d\u00f6n\u00fck ve ilerici kurulu\u015flar\u0131n k\u0131sa ve uzun vadeli dijital d\u00f6n\u00fc\u015f\u00fcm planlar\u0131nda m\u00fc\u015fteri deneyimine<\/p>\n

\n \n \n Devam\u0131.... <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"E-T\u0130CARET\u0130N\u0130Z\n <\/a>\n
\n
17<\/strong>Oct<\/span><\/div>\n <\/div>\n \n
\n \n E-ticaret<\/a><\/span>Uncategorized<\/a><\/span>\n <\/span>\n <\/div>\n \n <\/div>\n\n
\n \n \n \n

\n \n E-T\u0130CARET\u0130N\u0130Z \u0130\u00c7\u0130N M\u00dcKEMMEL LOJ\u0130ST\u0130K SA\u011eLAYICI NASIL SE\u00c7\u0130L\u0130R? <\/a>\n <\/h2>\n

E-T\u0130CARET\u0130N\u0130Z \u0130\u00c7\u0130N M\u00dcKEMMEL LOJ\u0130ST\u0130K SA\u011eLAYICI NASIL SE\u00c7\u0130L\u0130R? Teknolojinin b\u00fcy\u00fcmesinde, yapay zeka ve makine \u00f6\u011frenimi gibi g\u00f6z ard\u0131 edemeyece\u011fimiz iki ger\u00e7ek bulunmakta; \u0130lk olarak, e-ticaretin ba\u015fl\u0131 ba\u015f\u0131na bir sat\u0131\u015f modeli haline gelmesi ve her ge\u00e7en y\u0131l daha da b\u00fcy\u00fcmesi. \u0130kincisi, fiziksel tepkinin e-ticarette oynad\u0131\u011f\u0131 \u00f6nemli rold\u00fcr. T\u00fcm i\u015flemler online olarak ger\u00e7ekle\u015firken,<\/p>\n

\n \n \n Devam\u0131.... <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"D\u0131\u015f\n <\/a>\n
\n
15<\/strong>Oct<\/span><\/div>\n <\/div>\n \n
\n \n Call Center<\/a><\/span>D\u0131\u015f Kaynak<\/a><\/span>\n <\/span>\n <\/div>\n \n <\/div>\n\n
\n \n \n \n

\n \n D\u0131\u015f Kaynakl\u0131 \u00c7a\u011fr\u0131 Merkezi Kullan\u0131m\u0131n\u0131n \u00d6nemi Nedir? <\/a>\n <\/h2>\n

D\u0131\u015f Kaynakl\u0131 \u00c7a\u011fr\u0131 Merkezi Kullan\u0131m\u0131n\u0131n \u00d6nemi Nedir? DI\u015e KAYNAKLI \u00c7A\u011eRI MERKEZI KULLANIMININ \u00d6NEMI NEDIR \u00c7a\u011fr\u0131 merkezi d\u0131\u015f kaynak kullan\u0131m\u0131, i\u015f performans\u0131n\u0131 olumlu y\u00f6nde etkileyen \u00e7ok say\u0131da avantaj sunmaktad\u0131r. D\u0131\u015f kaynaktan gelen m\u00fc\u015fteri deste\u011fi, \u015firketlerin tasarruf etmesine ve i\u015f geli\u015ftirme i\u00e7in zaman ay\u0131rmas\u0131na olanak sa\u011flar. \u00c7a\u011fr\u0131 merkezi d\u0131\u015f kaynak hizmetlerini kullanan<\/p>\n

\n \n \n Devam\u0131.... <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"\u00c7A\u011eRI\n <\/a>\n
\n
15<\/strong>Oct<\/span><\/div>\n <\/div>\n \n
\n \n Call Center<\/a><\/span>\n <\/span>\n <\/div>\n \n <\/div>\n\n
\n \n \n \n

\n \n \u00c7A\u011eRI MERKEZ\u0130N\u0130Z\u0130 DI\u015eARIDAN TEM\u0130N ETMEK \u0130\u00c7\u0130N 5 NEDEN <\/a>\n <\/h2>\n

\u00c7A\u011eRI MERKEZ\u0130N\u0130Z\u0130 DI\u015eARIDAN TEM\u0130N ETMEK \u0130\u00c7\u0130N 5 NEDEN D\u0131\u015f kaynakl\u0131 \u00e7a\u011fr\u0131 merkezleri, birden fazla kanala yay\u0131lan (telefon, e-posta, canl\u0131 sohbet ve daha fazlas\u0131) m\u00fc\u015fteri sorular\u0131n\u0131 ele almak i\u00e7in g\u00fcvenilir m\u00fc\u015fteri hizmetleri altyap\u0131s\u0131 ve kapsaml\u0131 yan\u0131t sistemleri sa\u011flar. \u00c7a\u011fr\u0131 merkezleri ge\u00e7mi\u015fte olumsuz m\u00fc\u015fteri deneyimlerine yol a\u00e7t\u0131\u011f\u0131 i\u00e7in bir s\u00fcre k\u00f6t\u00fc bir<\/p>\n

\n \n \n Devam\u0131.... <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"E\u015eS\u0130Z\n <\/a>\n
\n
14<\/strong>Oct<\/span><\/div>\n <\/div>\n \n
\n \n Customer Experience<\/a><\/span>\n <\/span>\n <\/div>\n \n <\/div>\n\n
\n \n \n \n

\n \n E\u015eS\u0130Z M\u00dc\u015eTER\u0130 DENEY\u0130M\u0130 STRATEJ\u0130S\u0130 OLU\u015eTURMANIN 7 YOLU <\/a>\n <\/h2>\n

E\u015eS\u0130Z M\u00dc\u015eTER\u0130 DENEY\u0130M\u0130 STRATEJ\u0130S\u0130 OLU\u015eTURMANIN 7 YOLU M\u00fc\u015fteri deneyimi nedir? M\u00fc\u015fteri deneyimi (CX olarak da bilinir), ilk temastan mutlu ve sad\u0131k bir m\u00fc\u015fteri olmaya kadar t\u00fcm m\u00fc\u015fteri yolculu\u011fu boyunca m\u00fc\u015fterinizin i\u015fletmenizle olan etkile\u015fimleri ve deneyimleriyle tan\u0131mlan\u0131r. CX, M\u00fc\u015fteri \u0130li\u015fkileri Y\u00f6netiminin ( CRM ) ayr\u0131lmaz bir par\u00e7as\u0131d\u0131r ve \u00f6nemli olmas\u0131n\u0131n nedeni,<\/p>\n

\n \n \n Devam\u0131.... <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"E-T\u0130CARETTE\n <\/a>\n
\n
13<\/strong>Oct<\/span><\/div>\n <\/div>\n \n
\n \n E-ticaret<\/a><\/span>\n <\/span>\n <\/div>\n \n <\/div>\n\n
\n \n \n \n

\n \n E-T\u0130CARETTE \u0130\u015e\u0130N\u0130Z\u0130 BA\u015eLATMAK \u0130\u00c7\u0130N 7 ADIM <\/a>\n <\/h2>\n

E-T\u0130CARETTE \u0130\u015e\u0130N\u0130Z\u0130 BA\u015eLATMAK \u0130\u00c7\u0130N 7 ADIM E-ticaret end\u00fcstrisine olan ra\u011fbet her ge\u00e7en g\u00fcn daha da artmakta. Eskiden l\u00fcks olu\u015fuyla dikkat \u00e7eken \u00e7evrimi\u00e7i al\u0131\u015fveri\u015f, \u015fimdi ise neredeyse zorunluluk haline geldi. Bir\u00e7ok gen\u00e7 ise g\u00fcn\u00fcm\u00fcz\u00fcn \u00f6nde gelen end\u00fcstrilerinden olan e-ticarete, s\u0131f\u0131rdan nas\u0131l ba\u015flayaca\u011f\u0131n\u0131 \u00f6\u011frenmek istiyor. Peki, E-ticarete s\u0131f\u0131rdan nas\u0131l ba\u015flan\u0131r? E-T\u0130CARET \u0130\u015e<\/p>\n

\n \n \n Devam\u0131.... <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"M\u00fckemmel\n <\/a>\n
\n
11<\/strong>Oct<\/span><\/div>\n <\/div>\n \n
\n \n Customer Service<\/a><\/span>\n <\/span>\n <\/div>\n \n <\/div>\n\n
\n \n \n \n

\n \n M\u00fckemmel Bir M\u00fc\u015fteri Hizmeti Sunman\u0131za Yard\u0131mc\u0131 Olacak 11 Yol <\/a>\n <\/h2>\n

M\u00dcKEMMEL B\u0130R M\u00dc\u015eTER\u0130 H\u0130ZMET\u0130 SUNMANIZA YARDIMCI OLACAK 11 YOL M\u00fckemmel m\u00fc\u015fteri hizmetleri ve deneyimi stratejileri; \u00f6zellikle sat\u0131\u015f, m\u00fc\u015fteri hizmetleri, dan\u0131\u015fmanl\u0131k, perakende, yiyecek ve i\u00e7ecek, reklam ve pazarlama gibi bir\u00e7ok i\u015f ve kariyerde ba\u015far\u0131l\u0131 olman\u0131za yard\u0131mc\u0131 olabilir. \u0130yi m\u00fc\u015fteri hizmeti insanlarla g\u00fc\u00e7l\u00fc ili\u015fkiler kurmaya dayan\u0131r. Bizler de \u00f6nde gelen m\u00fc\u015fteri deneyimi<\/p>\n

\n \n \n Devam\u0131.... <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"\u00c7OK\n <\/a>\n
\n
02<\/strong>Oct<\/span><\/div>\n <\/div>\n \n
\n \n Contact Center<\/a><\/span>\n <\/span>\n <\/div>\n \n <\/div>\n\n
\n \n \n \n

\n \n \u00c7OK KANALLI \u0130LET\u0130\u015e\u0130M MERKEZ\u0130 KULLANIMININ 8 FAYDASI <\/a>\n <\/h2>\n

\u00c7OK KANALLI \u0130LET\u0130\u015e\u0130M MERKEZ\u0130 KULLANIMININ 8 FAYDASI M\u00fc\u015fteriler, m\u00fc\u015fteri hizmetleri y\u00f6neticisinden ki\u015fiselle\u015ftirilmi\u015f ilginin yan\u0131 s\u0131ra, istedikleri bilgilere her zaman kolayca eri\u015fmenin rahatl\u0131\u011f\u0131n\u0131 isterler. M\u00fc\u015fteri talepleri her zaman giderilmez ve m\u00fc\u015fterilerin taleplerini anlamak, onlar\u0131 neyin motive etti\u011fini \u00f6\u011frenmek ve m\u00fc\u015fterinin ihtiya\u00e7 duydu\u011fu her yerde aktif olarak bulunmak i\u00e7in m\u00fc\u015fterilerle t\u00fcm ileti\u015fim<\/p>\n

\n \n \n Devam\u0131.... <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"DI\u015e\n <\/a>\n
\n
01<\/strong>Oct<\/span><\/div>\n <\/div>\n \n
\n \n Call Center<\/a><\/span>D\u0131\u015f Kaynak<\/a><\/span>\n <\/span>\n <\/div>\n \n <\/div>\n\n
\n \n \n \n

\n \n DI\u015e KAYNAK \u00c7A\u011eRI MERKEZ\u0130 KULLANIM PAZARININ K\u00dcRESEL OLARAK B\u00dcY\u00dcMES\u0130N\u0130N NEDENLER\u0130 <\/a>\n <\/h2>\n

DI\u015e KAYNAK \u00c7A\u011eRI MERKEZ\u0130 KULLANIM PAZARININ K\u00dcRESEL OLARAK B\u00dcY\u00dcMES\u0130N\u0130N NEDENLER\u0130\u200b \u00c7a\u011fr\u0131 merkezi d\u0131\u015f kaynak kullan\u0131m\u0131 bir\u00e7ok i\u015fletme aras\u0131nda pop\u00fcler bir kaynakt\u0131r ve birden fazla kayna\u011fa g\u00f6re sekt\u00f6r istikrarl\u0131 bir \u015fekilde b\u00fcy\u00fcmektedir. K\u00fcresel bir \u00e7a\u011fr\u0131 merkezi d\u0131\u015f kaynak pazar\u0131 2020-2024 raporu, pazar\u0131n \u00f6n\u00fcm\u00fczdeki birka\u00e7 y\u0131l i\u00e7inde 13,67 milyar dolar b\u00fcy\u00fcmeye haz\u0131r<\/p>\n

\n \n \n Devam\u0131.... <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"Etkili\n <\/a>\n
\n
01<\/strong>Oct<\/span><\/div>\n <\/div>\n \n
\n \n Social Media<\/a><\/span>\n <\/span>\n <\/div>\n \n <\/div>\n\n
\n \n \n \n

\n \n Etkili Bir Sosyal Medya Kullan\u0131m\u0131 ve Y\u00f6netimi \u0130\u00e7in 10 Tavsiye <\/a>\n <\/h2>\n

ETK\u0130L\u0130 B\u0130R SOSYAL MEDYA KULLANIMI VE Y\u00d6NET\u0130M\u0130 \u0130\u00c7\u0130N 10 TAVS\u0130YE D\u00fcnya \u00e7ap\u0131nda Twitter ve Facebook’ta 1,5 milyardan fazla kullan\u0131c\u0131 oldu\u011funu biliyor muydunuz? Art\u0131k t\u00fcketiciler, bir m\u00fc\u015fteri hizmetleri sorununa yan\u0131t almak veya deneyimlerini payla\u015fmak i\u00e7in \u015firketlerle sosyal medya y\u00f6netim arac\u0131l\u0131\u011f\u0131yla her zamankinden daha fazla etkile\u015fim kuruyor. M\u00fc\u015fterilerinizle etkile\u015fim kurmak i\u00e7in sosyal<\/p>\n

\n \n \n Devam\u0131.... <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Blog Sayfam\u0131za Ho\u015fgeldiniz. 21Nov M\u00fc\u015fteri Memnuniyeti M\u00fc\u015fteri Memnuniyetini Art\u0131rmak \u0130\u00e7in Uygulayabilece\u011finiz 8 Muhte\u015fem \u0130pucu M\u00fc\u015fteri Deneyimini Geli\u015ftirmenin 6 Yolu Y\u00fcksek d\u00fczeyde m\u00fc\u015fteri memnuniyeti sa\u011flamak; her markan\u0131n hedefi oldu\u011fu gibi, i\u015fletmeler i\u00e7in vazge\u00e7ilmez bir ba\u015far\u0131 anahtar\u0131d\u0131r. M\u00fc\u015fteri deneyimi kurum ve kurulu\u015flar\u0131n gelirlerini bir hayli etkilemektedir. M\u00fc\u015fterilerine g\u00fc\u00e7l\u00fc bir m\u00fc\u015fteri deneyimi sa\u011flayamayan i\u015fletmeler, maalesef gelirlerini y\u00fckseltememektedir. Kolsky […]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10210","page","type-page","status-publish","hentry"],"yoast_head":"\nCREAFONE - Blog<\/title>\n<meta name=\"description\" content=\"Blog Sayfam\u0131za \u0130leti\u015fim Merkezi, M\u00fc\u015fteri Hizmetleri, M\u00fc\u015fteri Deneyimi Ve Memnuniyeti Hakk\u0131nda Bilgi Almak \u0130\u00e7in G\u00f6z Atabilirsiniz.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"http:\/\/yedek.creafone.com\/en\/blog\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"CREAFONE - Blog\" \/>\n<meta property=\"og:description\" content=\"Blog Sayfam\u0131za \u0130leti\u015fim Merkezi, M\u00fc\u015fteri Hizmetleri, M\u00fc\u015fteri Deneyimi Ve Memnuniyeti Hakk\u0131nda Bilgi Almak \u0130\u00e7in G\u00f6z Atabilirsiniz.\" \/>\n<meta property=\"og:url\" content=\"http:\/\/yedek.creafone.com\/en\/blog\/\" \/>\n<meta property=\"og:site_name\" content=\"CREAFONE\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/creafonecc\/\" \/>\n<meta property=\"article:modified_time\" content=\"2021-12-31T10:37:11+00:00\" \/>\n<meta property=\"og:image\" content=\"http:\/\/yedek.creafone.com\/wp-content\/uploads\/2021\/11\/pexels-yan-krukov-8867434-scaled.jpg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@creafone\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"19 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Organization\",\"@id\":\"https:\/\/yedek.creafone.com\/#organization\",\"name\":\"Creafone\",\"url\":\"https:\/\/yedek.creafone.com\/\",\"sameAs\":[\"https:\/\/www.facebook.com\/creafonecc\/\",\"https:\/\/www.instagram.com\/creafonecc\",\"https:\/\/linkedin.com\/company\/creafone\",\"https:\/\/twitter.com\/creafone\"],\"logo\":{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/yedek.creafone.com\/#logo\",\"inLanguage\":\"en-US\",\"url\":\"http:\/\/yedek.creafone.com\/wp-content\/uploads\/2021\/09\/Creafone_LogoSon.png\",\"contentUrl\":\"http:\/\/yedek.creafone.com\/wp-content\/uploads\/2021\/09\/Creafone_LogoSon.png\",\"width\":250,\"height\":34,\"caption\":\"Creafone\"},\"image\":{\"@id\":\"https:\/\/yedek.creafone.com\/#logo\"}},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/yedek.creafone.com\/#website\",\"url\":\"https:\/\/yedek.creafone.com\/\",\"name\":\"CREAFONE\",\"description\":\"D\\u0131\\u015f Kaynak \\u00c7a\\u011fr\\u0131 Merkezi\",\"publisher\":{\"@id\":\"https:\/\/yedek.creafone.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/yedek.creafone.com\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"ImageObject\",\"@id\":\"http:\/\/yedek.creafone.com\/blog\/#primaryimage\",\"inLanguage\":\"en-US\",\"url\":\"http:\/\/yedek.creafone.com\/wp-content\/uploads\/2021\/11\/pexels-yan-krukov-8867434-scaled.jpg\",\"contentUrl\":\"http:\/\/yedek.creafone.com\/wp-content\/uploads\/2021\/11\/pexels-yan-krukov-8867434-scaled.jpg\",\"width\":2560,\"height\":1707},{\"@type\":\"WebPage\",\"@id\":\"http:\/\/yedek.creafone.com\/blog\/#webpage\",\"url\":\"http:\/\/yedek.creafone.com\/blog\/\",\"name\":\"CREAFONE - 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