{"id":10820,"date":"2021-10-21T14:24:08","date_gmt":"2021-10-21T14:24:08","guid":{"rendered":"http:\/\/yedek.creafone.com\/?p=10820"},"modified":"2022-01-06T12:11:06","modified_gmt":"2022-01-06T12:11:06","slug":"ticketing-sistemine-faydalari","status":"publish","type":"post","link":"http:\/\/yedek.creafone.com\/en\/blog\/ticketing-sistemine-faydalari\/","title":{"rendered":"HER \u0130\u015eLETME NEDEN B\u0130R TICKETING S\u0130STEM\u0130NE \u0130HT\u0130YA\u00c7 DUYAR ?"},"content":{"rendered":"
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HER \u0130\u015eLETME NEDEN B\u0130R TICKETING S\u0130STEM\u0130NE \u0130HT\u0130YA\u00c7 DUYAR ?<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Ticketing sistemleri, i\u015fletmelere yard\u0131mc\u0131 olmada hayati bir rol oynamaktad\u0131r. \u00c7e\u015fitli ileti\u015fim kanallar\u0131ndan gelen y\u00fcksek hacimli m\u00fc\u015fteri destek taleplerinin etkin bir \u015fekilde nas\u0131l ele al\u0131naca\u011f\u0131 da bunun bir \u00f6rne\u011fi. Ancak, \u00e7ok say\u0131da kurulu\u015f hala bu m\u00fc\u015fteri hizmetleri arac\u0131n\u0131 g\u00f6rmezden gelmektedir. Bunun temel nedeni, bir ticket sisteminin ger\u00e7ekte ne oldu\u011fu ve bir i\u015fletmeye nas\u0131l yard\u0131mc\u0131 olabilece\u011fi konusundaki anlay\u0131\u015f eksikli\u011fidir . Yazm\u0131\u015f oldu\u011fumuz blog, bir ticket sistemi yaz\u0131l\u0131m\u0131 uygulayarak elde etmeyi bekleyebilece\u011finiz baz\u0131 \u00f6nemli yard\u0131m masas\u0131 avantajlar\u0131n\u0131 vurgulamaktad\u0131r.<\/p>\n\n

Ticketing sisteminin avantajlar\u0131<\/h2>\n\n

Hizmet i\u015flemleriniz, e-posta veya di\u011fer yaz\u0131l\u0131m \u00e7\u00f6z\u00fcmleri kullan\u0131larak temel d\u00fczeyde \u00e7al\u0131\u015fabilir. Ancak, profesyonel bir ticketing sisteminin i\u015flevsellik ve yeteneklerine uymaya yakla\u015famazlar. \u0130\u015fte i\u015fletmenizde bir g\u00f6rev y\u00f6netim sistemini hemen benimsemenizin en \u00f6nemli nedenleri;<\/p>\n\n

Merkezi bir sistemde y\u00fcksek hacimli talepler d\u00fczenleyin<\/h3>\n\n

G\u00f6rev y\u00f6netim sisteminin avantajlar\u0131ndan en belirgin olanlar\u0131ndan biri de, gelen t\u00fcm destek sorgular\u0131n\u0131 organize etme ve kataloglama yetene\u011fidir. Bu, \u00f6zellikle y\u00fcksek hacimli taleplerle u\u011fra\u015fmak zorunda olan i\u015fletmeler i\u00e7in kritik \u00f6neme sahiptir. Temsilcilerin destek vakalar\u0131n\u0131 kolayca y\u00f6netmesini sa\u011flamakla kalmaz; ancak ayn\u0131 zamanda baz\u0131 m\u00fc\u015fteri isteklerinin yan\u0131ts\u0131z \u00e7\u00f6z\u00fcms\u00fcz kalma olas\u0131l\u0131\u011f\u0131n\u0131 da azalt\u0131r. Ayr\u0131ca, ticket \u00f6nceliklendirilebildi\u011finden, acenteler \u00f6nce hangi taleplerin cevaplanmas\u0131 gerekti\u011fini belirleyebilir. Bu nedenle, t\u00fcm sorgular\u0131 ayn\u0131 anda \u00e7\u00f6zme konusunda endi\u015felenmeleri gerekmez.<\/p>\n\n

Etkile\u015fimleri tek bir i\u015f par\u00e7ac\u0131\u011f\u0131nda birle\u015ftirin<\/h3>\n\n

Ticket sistemleri, g\u00fcn\u00fcm\u00fcz\u00fcn ortam\u0131nda \u00e7ok kanall\u0131 ileti\u015fimle hizmetler<\/a> ile sorunsuz \u00e7al\u0131\u015facak \u015fekilde tasarlanm\u0131\u015ft\u0131r. M\u00fc\u015fterilerinize farkl\u0131 kanallardan destek sunuyorsan\u0131z; ticketing yaz\u0131l\u0131m\u0131, ekibinizin t\u00fcm m\u00fc\u015fteri ileti\u015fimlerini tek bir birle\u015fik ileti dizisinde birle\u015ftirmesine yard\u0131mc\u0131 olabilir. Bu da, m\u00fc\u015fterilerinizin bir sorunu \u00e7\u00f6zme s\u00fcrecinde tercih edilen bir kanal\u0131 kullanabilece\u011fi veya hatta kanallar\u0131 de\u011fi\u015ftirebilece\u011fi anlam\u0131na gelir. Ayr\u0131ca, etkile\u015fimler her zaman ayn\u0131 yere kaydedilir. M\u00fc\u015fteri farkl\u0131 bir temsilci ile \u00e7al\u0131\u015fsa bile, t\u00fcm ileti\u015fim orijinal ticketleri saklanacakt\u0131r. <\/p>\n\n

M\u00fc\u015fteri hizmetleri standartlar\u0131n\u0131 koruyun<\/h3>\n\n

Bir\u00e7ok ticket sistemi , Hizmet D\u00fczeyi Anla\u015fmalar\u0131n\u0131 dahil etme yetene\u011fi ile birlikte gelir. SLA’lar, m\u00fc\u015fteriler i\u00e7in net beklentiler olu\u015fturmaya yard\u0131mc\u0131 olur; ne zaman yan\u0131t almay\u0131 bekleyebilecekleri konusunda netlik sa\u011flamak. Ayr\u0131ca, SLA’lar destek ekibinize yard\u0131mc\u0131 olur ve onlara \u00fczerinde \u00e7al\u0131\u015facaklar\u0131 hedefler verir. B\u00f6ylece destek temsilcilerinizin her zaman \u00fczerinde anla\u015f\u0131lan hizmet hedeflerini kar\u015f\u0131lamas\u0131n\u0131 ve y\u00fcksek hizmet standartlar\u0131n\u0131 korumas\u0131n\u0131 sa\u011flar.Creafone gibi bir d\u0131\u015f kaynak \u00e7a\u011fr\u0131 merkezi hizmet<\/a> verirken s\u00fcre\u00e7lerinin arkas\u0131nda mutlaka bir ticketing sistemi kullanmaktad\u0131r. <\/p>\n\n

\u00d6nceki m\u00fc\u015fteri ileti\u015fimlerinin ba\u011flam\u0131<\/h3>\n\n

Microsoft’un anketi , t\u00fcketicilerin %75 inden fazlas\u0131n\u0131n hizmet temsilcilerinin \u00f6nceki etkile\u015fimler ve sat\u0131n almalar hakk\u0131nda g\u00f6r\u00fcn\u00fcrl\u00fck sahibi olmas\u0131n\u0131 bekledi\u011fi y\u00f6n\u00fcndedir. Ancak ankete kat\u0131lanlar\u0131n yakla\u015f\u0131k yar\u0131s\u0131; temsilciler neredeyse hi\u00e7bir zaman veya yaln\u0131zca ara s\u0131ra sorunlar\u0131n\u0131 etkili ve verimli bir \u015fekilde \u00e7\u00f6zecek ba\u011flama sahip de\u011fildir. Bir ticketing sistemi kullanarak , acenteler her m\u00fc\u015fteriyle ge\u00e7mi\u015f etkile\u015fimlerin kay\u0131tlar\u0131na eri\u015febilir. Bu nedenle, sorunsuz bir dijital m\u00fc\u015fteri deneyimi <\/a>sa\u011flamak i\u00e7in ihtiya\u00e7 duyduklar\u0131 t\u00fcm bilgilere her zaman sahip olurlar. B\u00f6ylelikle m\u00fc\u015fterilere ayn\u0131 sorular\u0131 birden \u00e7ok kez sorman\u0131za gerek kalmaz. <\/p>\n\n

M\u00fc\u015fterilerle iyile\u015ftirilmi\u015f ileti\u015fim<\/h3>\n\n

T\u00fcm etkile\u015fimler tek bir payla\u015f\u0131lan konumla s\u0131n\u0131rl\u0131 oldu\u011fundan; ticket y\u00f6netim sistemleri , hem m\u00fc\u015fterilerin hem de hizmet acentelerinin birbirleriyle ileti\u015fim kurmas\u0131n\u0131 kolayla\u015ft\u0131r\u0131r. M\u00fc\u015fteriler, ticket e-posta gelen kutular\u0131 arac\u0131l\u0131\u011f\u0131yla eri\u015febilir ve taleplerini yerine getirmekten sorumlu temsilci ile etkile\u015fime devam edebilir. G\u00f6r\u00fc\u015fmenin ba\u015fka bir temsilci taraf\u0131ndan devam ettirilmesi gereken durumlarda; \u00f6nceki etkile\u015fimlerin t\u00fcm ge\u00e7mi\u015fi ellerinde olacak. B\u00f6ylece, o m\u00fc\u015fteriye tutarl\u0131 ve ki\u015fiselle\u015ftirilmi\u015f bir deneyim sunabilecektir.<\/p>\n\n

Kolay ve verimli ekip i\u015fbirli\u011fi<\/h3>\n\n

Ticket sistemleri, ticketlar\u0131n k\u0131demli ekip \u00fcyelerine aktar\u0131lmas\u0131 ve iletilmesi, dahili mesajla\u015fma yetenekleri, destek taleplerine yaln\u0131zca temsilciler taraf\u0131ndan g\u00f6r\u00fclebilen \u00f6zel notlar ekleme ve daha fazlas\u0131 gibi bir dizi i\u015fbirli\u011fi \u00f6zelli\u011fini kullanarak m\u00fc\u015fteri destek ekibinizin \u00fcyeleri aras\u0131nda daha fazla i\u015fbirli\u011fini destekler. Bilet y\u00f6netim sistemleri taraf\u0131ndan sa\u011flanan payla\u015f\u0131lan g\u00f6r\u00fcn\u00fcrl\u00fck, birden fazla arac\u0131n\u0131n ayn\u0131 vaka \u00fczerinde sorunsuz bir \u015fekilde \u00e7al\u0131\u015fmas\u0131na veya sorunlar\u0131 daha h\u0131zl\u0131 \u00e7\u00f6zmeye yard\u0131mc\u0131 olabilecek kritik bilgileri de\u011fi\u015f toku\u015f etmesine olanak tan\u0131r.<\/p>\n\n

Otomatik s\u00fcre\u00e7ler ve i\u015f y\u00fck\u00fc y\u00f6netimi<\/h3>\n\n

Ticket sistemlerinin sa\u011flad\u0131\u011f\u0131 otomasyon olanaklar\u0131 muazzamd\u0131r. \u0130lk olarak, yaz\u0131l\u0131m birden fazla kaynaktan gelen destek taleplerini toplar ve bilet olu\u015fturma i\u015flemini otomatikle\u015ftirir. M\u00fc\u015fteri, kendi se\u00e7tikleri bir destek kanal\u0131n\u0131 kullanarak bir sorgu olu\u015fturdu\u011funda otomatik olarak bir bilet olu\u015fturulur. Ticketlar daha sonra temsilci i\u015f y\u00fck\u00fc, uzmanl\u0131k veya \u00f6nceden tan\u0131mlanm\u0131\u015f di\u011fer parametrelere g\u00f6re uygun departmanlara ve temsilcilere da\u011f\u0131t\u0131l\u0131r ve atan\u0131r . Otomasyon ayr\u0131ca, zaman\u0131nda ve verimli bir \u00e7\u00f6z\u00fcm sa\u011flamak i\u00e7in ticketla\u0131n belirli kurallara g\u00f6re \u00f6nceliklendirilmesini ve ticketlar\u0131n adreslenme s\u0131ras\u0131n\u0131 tan\u0131mlamay\u0131 kolayla\u015ft\u0131r\u0131r.<\/p>\n\n

Artan temsilci verimlili\u011fi ve \u00fcretkenli\u011fi<\/h3>\n\n

Ticket sisteminin avantajlar\u0131n\u0131n getirdi\u011fi organizasyon ve otomasyon seviyesi nedeniyle , temsilciler uzmanl\u0131k seviyelerine uygun vakalar \u00fczerinde \u00e7al\u0131\u015fabilir ve bilet \u00f6nceliklerine g\u00f6re ilk \u00f6nce hangi taleplerin \u00e7\u00f6z\u00fclmesi gerekti\u011fini her zaman bilir. Bu da nihayetinde; iyile\u015ftirilmi\u015f temsilci verimlili\u011fi, insan hatas\u0131na daha az yer ve daha h\u0131zl\u0131 \u00e7a\u011fr\u0131 yan\u0131t s\u00fcreleri. Karma\u015f\u0131k sorunlar olmas\u0131 durumunda, temsilciler etkin bir \u015fekilde i\u015fbirli\u011fi yapabilir ve bu da daha h\u0131zl\u0131 \u00e7a\u011fr\u0131 \u00e7\u00f6z\u00fcm\u00fcne yol a\u00e7ar.<\/p>\n\n

De\u011ferli hizmet \u00f6l\u00e7\u00fcmlerini ve KPI’lar\u0131 izleyin<\/h3>\n\n

\u00c7evrimi\u00e7i ticketing sistemleri, tipik olarak, \u00e7e\u015fitli m\u00fc\u015fteri hizmetleri \u00f6l\u00e7\u00fcmlerinin\/KPI lerinin izlenmesine olanak tan\u0131yan yerle\u015fik raporlama olanaklar\u0131yla birlikte gelir . Bunlar, kanal kullan\u0131m\u0131, destek talebi hacmi, destek talebi \u00e7\u00f6z\u00fcm s\u00fcresi, ilk yan\u0131t s\u00fcresi, SLA uyumlulu\u011fu , arac\u0131 etkinli\u011fi ve \u00fcretkenli\u011fi ve \u00e7ok daha fazlas\u0131n\u0131 i\u00e7erebilir . Bu metrikler, genel m\u00fc\u015fteri hizmetleri performans\u0131n\u0131z\u0131 ve verimlili\u011finizi \u00f6l\u00e7menin temelini olu\u015fturur ve ayr\u0131ca hizmet operasyonlar\u0131n\u0131z\u0131 nerede optimize etmeniz gerekti\u011fine dair de\u011ferli bilgiler sa\u011flar.<\/p>\n\n

Geli\u015ftirilmi\u015f m\u00fc\u015fteri memnuniyeti<\/h3>\n\n

Geli\u015ftirilmi\u015f m\u00fc\u015fteri memnuniyeti, ticketing sisteminin bir ba\u015fka avantaj\u0131d\u0131r. Bilet biriktirme listesi azald\u0131\u011f\u0131nda, temsilciler talepleri etkin bir \u015fekilde \u00f6nceliklendirebilir, i\u015fbirli\u011fi yapabilir ve istekleri daha h\u0131zl\u0131 \u00e7\u00f6zebilir, etkile\u015fimler profesyonel ve ki\u015fisel oldu\u011funda, m\u00fc\u015fterilerin daha iyi bir hizmet deneyimi ya\u015famas\u0131na olanak tan\u0131yarak, genel m\u00fc\u015fteri memnuniyeti sonunda artacakt\u0131r.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

HER \u0130\u015eLETME NEDEN B\u0130R TICKETING S\u0130STEM\u0130NE \u0130HT\u0130YA\u00c7 DUYAR ? Ticketing sistemleri, i\u015fletmelere yard\u0131mc\u0131 olmada hayati bir rol oynamaktad\u0131r. \u00c7e\u015fitli ileti\u015fim kanallar\u0131ndan gelen y\u00fcksek hacimli m\u00fc\u015fteri destek taleplerinin etkin bir \u015fekilde nas\u0131l ele al\u0131naca\u011f\u0131 da bunun bir \u00f6rne\u011fi. Ancak, \u00e7ok say\u0131da kurulu\u015f hala bu m\u00fc\u015fteri hizmetleri arac\u0131n\u0131 g\u00f6rmezden gelmektedir. Bunun temel nedeni, bir ticket sisteminin ger\u00e7ekte […]<\/p>","protected":false},"author":6,"featured_media":10821,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[58,56],"tags":[],"class_list":["post-10820","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-musteri-deneyimi","category-musteri-hizmetleri"],"yoast_head":"\nHER \u0130\u015eLETME NEDEN B\u0130R TICKETING S\u0130STEM\u0130NE \u0130HT\u0130YA\u00c7 DUYAR ? - CREAFONE<\/title>\n<meta name=\"description\" content=\"Bir I\u015fletmenin M\u00fckemmel Bir M\u00fc\u015fteri Deneyimi Sunabilmesi I\u00e7in M\u00fc\u015fteri Isteklerini Profesyonel Bir \u015eekilde Takip Etmesi Gerekiyor. 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