{"id":11250,"date":"2021-11-11T11:03:00","date_gmt":"2021-11-11T11:03:00","guid":{"rendered":"http:\/\/yedek.creafone.com\/?p=11250"},"modified":"2022-01-14T13:26:07","modified_gmt":"2022-01-14T13:26:07","slug":"zor-musterilerle-essiz-bir-iletisim-nasil-kurulur","status":"publish","type":"post","link":"http:\/\/yedek.creafone.com\/en\/blog\/zor-musterilerle-essiz-bir-iletisim-nasil-kurulur\/","title":{"rendered":"Zor M\u00fc\u015fterilerle E\u015fsiz Bir \u0130leti\u015fim Nas\u0131l Kurulur?"},"content":{"rendered":"
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Zor M\u00fc\u015fterilerle E\u015fsiz Bir \u0130leti\u015fim Nas\u0131l Kurulur?<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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M\u00fc\u015fterilerle etkile\u015fim kurarken, m\u00fckemmel m\u00fc\u015fteri hizmeti becerilerine sahip olmak \u00e7ok \u00f6nemlidir. Bu durum, \u00f6zellikle zorlu m\u00fc\u015fterilerle u\u011fra\u015f\u0131rken kendini g\u00f6stermektedir. Bu makalede, kar\u015f\u0131la\u015fabilece\u011finiz farkl\u0131 zor m\u00fc\u015fteri tiplerini ve zor m\u00fc\u015fterilerle etkili bir \u015fekilde ba\u015fa \u00e7\u0131kmak i\u00e7in hangi ad\u0131mlar\u0131 izlemeniz gerekti\u011fini a\u00e7\u0131kl\u0131yor olaca\u011f\u0131z.

\n Zor M\u00fc\u015fterilerle Etkili Bir \u015eekilde Ba\u015fa \u00c7\u0131kmak Neden \u00d6nemlidir?<\/strong>\n<\/h1>

Zor m\u00fc\u015fterilerle etkili bir \u015fekilde ba\u015fa \u00e7\u0131kmak \u00f6nemlidir, \u00e7\u00fcnk\u00fc uygun bir , m\u00fc\u015fteri hizmeti<\/a> m\u00fc\u015fterileri elde tutman\u0131za yard\u0131mc\u0131 olabilir. Olumsuz bir durumu olumlu bir duruma d\u00f6n\u00fc\u015ft\u00fcrmenin harika bir yoludur ve m\u00fc\u015fteriyi durumlar\u0131n\u0131 ve hayal k\u0131r\u0131kl\u0131klar\u0131n\u0131 ne kadar iyi idare etti\u011finiz i\u00e7in markan\u0131z\u0131n veya \u00fcr\u00fcn\u00fcn\u00fcz\u00fcn savunucusu olmaya te\u015fvik edebilir. Zor m\u00fc\u015fteriler, sizinle \u00e7ok fazla etkile\u015fime girmemi\u015f s\u0131radan bir m\u00fc\u015fterinin aksine, etkile\u015fiminizden sonra daha fazla etkilenmi\u015f hissederek uzakla\u015fabilir.

\n Kar\u015f\u0131la\u015fabilece\u011finiz Zor M\u00fc\u015fteri Tipleri<\/strong>\n<\/h1>\n
    \n
  • \n Sinirli<\/strong>\n <\/li>\n
  • \n Karars\u0131z<\/strong>\n <\/li>\n
  • \n Talepkar<\/strong>\n <\/li>\n
  • \n Kritik<\/strong>\n <\/li>\n<\/ul>\n

    Sinirli<\/h3>

    Sinirli m\u00fc\u015fteriler \u00f6zellikle daha zorlay\u0131c\u0131 olabilmektedir. Bir \u015fey yapmasan\u0131z bile \u00f6z\u00fcr dilemek iyi bir ilk ad\u0131m olacakt\u0131r. Bu basit eylem, daha \u00fcretken bir sohbete ge\u00e7ebilmeniz i\u00e7in onlar\u0131 sakinle\u015ftirmeye yard\u0131mc\u0131 olabilir. K\u0131zg\u0131n bir m\u00fc\u015fteri sesini y\u00fckseltebilir ancak siz sesinizi normal bir seviyede tutmal\u0131s\u0131n\u0131z. \u00d6fkeli bir m\u00fc\u015fteriyi idare etmenin en \u00f6nemli k\u0131sm\u0131 sakin kalmak ve asla \u00f6fkelerine kar\u015f\u0131l\u0131k vermemektir. \u00d6fkeli bir m\u00fc\u015fteriye s\u00f6yleyebileceklerinize dair \u00f6rnekler:

      \n
    • \n “Size ger\u00e7ekten yard\u0131mc\u0131 olmak istiyorum. Ay\u0131rd\u0131\u011f\u0131n\u0131z zaman i\u00e7in te\u015fekk\u00fcr ederim.”<\/strong>\n <\/li>\n
    • \n “Yanl\u0131\u015f \u00fcr\u00fcn\u00fc ald\u0131\u011f\u0131n\u0131z i\u00e7in \u00fczg\u00fcn\u00fcm, bunun ne kadar rahats\u0131z edici ve sinir bozucu olabilece\u011fini anl\u0131yorum. Yenisini g\u00f6ndermek i\u00e7in \u00e7al\u0131\u015ft\u0131\u011f\u0131m\u0131z konusunda sizi bilgilendirmek isterim.”<\/strong>\n <\/li>\n<\/ul>\n

      Karars\u0131z<\/h3>

      Karars\u0131z m\u00fc\u015fterilerin karar vermesi uzun zaman alabilir ve bir\u00e7ok soru sorabilmektedirler. Onlara yard\u0131m etmenin yolu, sat\u0131n almayla ilgili \u00f6zel endi\u015felerini belirlemektir. \u00dcr\u00fcn veya hizmet hakk\u0131nda g\u00fcvenle konu\u015farak ve onlarla olabildi\u011fince \u00e7ok yararl\u0131 bilgi payla\u015farak g\u00fcven verebilirsiniz. Karars\u0131z m\u00fc\u015fteriler sab\u0131rl\u0131 olman\u0131z\u0131 gerektirmektedir. Karars\u0131z bir m\u00fc\u015fteriyle ba\u015fa \u00e7\u0131kman\u0131n birka\u00e7 yolu:

        \n
      • \n Endi\u015felerini belirlemelerine yard\u0131mc\u0131 olacak \u00f6zel sorular sorun.<\/strong>\n <\/li>\n
      • \n M\u00fc\u015fterinin \u00fcr\u00fcn veya hizmetten yararland\u0131\u011f\u0131n\u0131 hayal etme \u015fans\u0131na sahip olmas\u0131 i\u00e7in \u00f6nerilerde bulunun ve \u00fcr\u00fcn veya hizmeti nerede, nas\u0131l ve neden kullanabileceklerini a\u00e7\u0131klay\u0131n.<\/strong>\n <\/li>\n<\/ul>\n

        Talepkar<\/h3>

        Talepkar m\u00fc\u015fteriler, onlara nas\u0131l yard\u0131mc\u0131 olabilece\u011finizi yanl\u0131\u015f anlayabilir. Talepkar bir m\u00fc\u015fteri, yetkiniz olmayan veya onlar i\u00e7in ba\u015fka t\u00fcrl\u00fc yapamayaca\u011f\u0131n\u0131z bir \u015feyi yapman\u0131z\u0131 isteyebilir. Bu t\u00fcr bir m\u00fc\u015fteriyle, ihtiya\u00e7lar\u0131n\u0131 kar\u015f\u0131lamak i\u00e7in elinizden gelen her \u015feyi yapaca\u011f\u0131n\u0131zdan emin olmal\u0131lar. Ayr\u0131ca \u00e7ok fazla \u015fey istiyorlarsa uzla\u015fmaya haz\u0131r olmal\u0131s\u0131n\u0131z. \u0130\u015fte talepkar bir m\u00fc\u015fteriye ne s\u00f6yleyebileceklerinize dair \u00f6rnekler:

          \n
        • \n “Size 100 TL’yi nakit olarak iade edemedi\u011fimi s\u00f6yledi\u011fim i\u00e7in \u00fczg\u00fcn\u00fcm ama size 50 TL’yi nakit olarak iade edebilir ve size 50 TL de\u011ferinde hediye \u00e7eki verebilirim.”<\/strong>\n <\/li>\n
        • \n “Maalesef bu iste\u011fi yerine getiremiyorum, ancak size daha fazla yard\u0131mc\u0131 olabilecek bir yetkiliyi \u00e7a\u011f\u0131rmama m\u00fcsaade edin.”<\/strong>\n <\/li>\n<\/ul>\n

          Memnuniyetsiz<\/h3>

          Memnuniyetsiz bir m\u00fc\u015fteri; hizmetlerinizde, \u00fcr\u00fcnlerinizde veya i\u015finizle ilgili ba\u015fka bir \u015feyde kusur bulabilir. Memnuniyetsizliklerini belirtmekte h\u0131zl\u0131 olabilirler. Bu m\u00fc\u015fteriyi y\u00f6netmek i\u00e7in onlar\u0131 sab\u0131rla dinleyin ve bak\u0131\u015f a\u00e7\u0131lar\u0131n\u0131 anlay\u0131n. Bazen, bu m\u00fc\u015fteriler d\u00fcr\u00fcstl\u00fckleri sayesinde harika geri bildirimler sunarlar. Memnuniyetsiz bir m\u00fc\u015fteriye neler s\u00f6yleyebilece\u011finize dair \u00f6rnekler:

            \n
          • \n “D\u00fcr\u00fcst olmak gerekirse bu harika bir \u00f6neri, te\u015fekk\u00fcr ederim! Bunu, dikkate almalar\u0131 i\u00e7in ilgili departman\u0131m\u0131za bildirece\u011fim.”<\/strong>\n <\/li>\n
          • \n “Bu \u00fcr\u00fcn serisinin herkes i\u00e7in olmayabilece\u011fini anl\u0131yorum ve d\u00fcr\u00fcstl\u00fc\u011f\u00fcn\u00fcze minnettar\u0131m.”<\/strong>\n <\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

            Zor M\u00fc\u015fterilerle E\u015fsiz Bir \u0130leti\u015fim Nas\u0131l Kurulur? M\u00fc\u015fterilerle etkile\u015fim kurarken, m\u00fckemmel m\u00fc\u015fteri hizmeti becerilerine sahip olmak \u00e7ok \u00f6nemlidir. Bu durum, \u00f6zellikle zorlu m\u00fc\u015fterilerle u\u011fra\u015f\u0131rken kendini g\u00f6stermektedir. Bu makalede, kar\u015f\u0131la\u015fabilece\u011finiz farkl\u0131 zor m\u00fc\u015fteri tiplerini ve zor m\u00fc\u015fterilerle etkili bir \u015fekilde ba\u015fa \u00e7\u0131kmak i\u00e7in hangi ad\u0131mlar\u0131 izlemeniz gerekti\u011fini a\u00e7\u0131kl\u0131yor olaca\u011f\u0131z. Zor M\u00fc\u015fterilerle Etkili Bir \u015eekilde Ba\u015fa \u00c7\u0131kmak […]<\/p>","protected":false},"author":6,"featured_media":11251,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[56],"tags":[],"class_list":["post-11250","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-musteri-hizmetleri"],"yoast_head":"\nZor M\u00fc\u015fterilerle E\u015fsiz Bir \u0130leti\u015fim Nas\u0131l Kurulur? - CREAFONE<\/title>\n<meta name=\"description\" content=\"Zor m\u00fc\u015fterilerle etkili bir \u015fekilde ba\u015fa \u00e7\u0131kmak \u00f6nemlidir, \u00e7\u00fcnk\u00fc uygun bir ,m\u00fc\u015fteri hizmeti m\u00fc\u015fterileri elde tutman\u0131za yard\u0131mc\u0131 olabilir.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"http:\/\/yedek.creafone.com\/en\/blog\/zor-musterilerle-essiz-bir-iletisim-nasil-kurulur\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Zor M\u00fc\u015fterilerle E\u015fsiz Bir \u0130leti\u015fim Nas\u0131l Kurulur? 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