{"id":12308,"date":"2021-12-07T10:24:00","date_gmt":"2021-12-07T10:24:00","guid":{"rendered":"http:\/\/yedek.creafone.com\/?p=12308"},"modified":"2022-01-05T19:50:46","modified_gmt":"2022-01-05T19:50:46","slug":"cagri-merkeziniz-musterilerinizin-ihtiyaclarini-karsiliyor-mu","status":"publish","type":"post","link":"http:\/\/yedek.creafone.com\/en\/blog\/cagri-merkeziniz-musterilerinizin-ihtiyaclarini-karsiliyor-mu\/","title":{"rendered":"\u00c7a\u011fr\u0131 Merkeziniz M\u00fc\u015fterilerinizin \u0130htiya\u00e7lar\u0131n\u0131 Kar\u015f\u0131l\u0131yor Mu?"},"content":{"rendered":"
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\u00c7a\u011fr\u0131 Merkeziniz M\u00fc\u015fterilerinizin \u0130htiya\u00e7lar\u0131n\u0131 Kar\u015f\u0131l\u0131yor Mu?\n\n\n\n\n\n\n\n\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Dijitalle\u015fmenin h\u0131zlanmas\u0131 nedeniyle, m\u00fc\u015fteriler sorular\u0131na an\u0131nda yan\u0131t bulmak ve gereksiniminini kar\u015f\u0131lamak istemektedir. Teknolojinin ilerlemesi ve bulut tabanl\u0131 \u00e7a\u011fr\u0131 yaz\u0131l\u0131mlar\u0131n\u0131n iyile\u015ftirilmesiyle birlikte m\u00fckemmel bir m\u00fc\u015fteri deneyimi sunmak g\u00fcvenilir bir tercih haline gelmi\u015ftir.\n\nM\u00fc\u015fterilere en uygun hizmeti sunmak ve i\u015fletmenizi \u00f6ne \u00e7\u0131karmak i\u00e7in \u00e7a\u011fr\u0131 merkezinizin neye ihtiyac\u0131 oldu\u011funu bilmelisiniz. A\u015fa\u011f\u0131daki maddelere bakarak, \u00e7a\u011fr\u0131 merkezinizin neye gereksinim duydu\u011funu ve m\u00fc\u015fterinizle nas\u0131l daha iyi bir g\u00f6r\u00fc\u015fme sa\u011flayabilece\u011fini \u00f6\u011frenebilirsiniz.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Bulut Tabanl\u0131 Yaz\u0131l\u0131m Sistemini Tercih Edin\n\n\n\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\u00c7a\u011fr\u0131 merkezinin m\u00fckemmel olmas\u0131n\u0131 sa\u011flayacak y\u00f6ntemlerden biri bulut tabanl\u0131 yaz\u0131l\u0131m sistemini kullanmakt\u0131r. G\u00fcn\u00fcm\u00fczde \u00e7a\u011fr\u0131 merkezi temsilcilerinin, m\u00fc\u015fterilerine daha proaktif bir hizmet sa\u011flamas\u0131 gerekmektedir. Canl\u0131 hizmet temsilcileri, m\u00fc\u015fterilerle g\u00f6r\u00fc\u015fmeden \u00f6nce, onlar\u0131n olas\u0131 sorunlar\u0131n\u0131 ve \u00e7\u00f6z\u00fcmlerini bildikleri zaman m\u00fc\u015fteri memnuniyeti<\/a> bir hayli artmaktad\u0131r.\n\n\u00c7a\u011fr\u0131 merkezi temsilcileri, geli\u015fmi\u015f bulut tabanl\u0131 \u00e7a\u011fr\u0131 merkezi yaz\u0131l\u0131mlar\u0131 sayesinde, m\u00fc\u015fterinin ihtiya\u00e7lar\u0131n\u0131 daha iyi kavramaktad\u0131r. \u00d6rne\u011fin; bulut tabanl\u0131 yaz\u0131l\u0131m programlar\u0131n\u0131 kullanarak; m\u00fc\u015fterinin sorgu ge\u00e7mi\u015fini tutabilir ve onlar\u0131n olas\u0131 problemlerine dair verileri daha profesyonel bir \u015fekilde g\u00f6rebilirsiniz. Bulut ileti\u015fim yaz\u0131l\u0131m programlar\u0131 sayesinde, m\u00fc\u015fterilere daha h\u0131zl\u0131 ve \u00fcretken bir deneyim sunulmaktad\u0131r.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Sosyal Medyan\u0131n G\u00fcc\u00fcn\u00fc Kullan\u0131n\n\n\n\n\n\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\u00c7a\u011fr\u0131 merkezinin m\u00fckemmel olmas\u0131n\u0131 sa\u011flayacak y\u00f6ntemlerden bir di\u011feri ise; sosyal medyan\u0131n g\u00fcc\u00fcn\u00fc kullanmakt\u0131r. M\u00fc\u015fteriler, \u00e7o\u011fu zaman problemlerini sosyal medya<\/a> arac\u0131l\u0131\u011f\u0131yla \u00e7\u00f6zmektedir. M\u00fc\u015fterilerin %67’si, \u00fcr\u00fcn hakk\u0131ndaki potansiyel sorunlar\u0131n\u0131 gidermek i\u00e7in i\u015fletmelerin sosyal medya hesab\u0131n\u0131 takip etmektedir.\n\nM\u00fc\u015fteriler i\u015fletmeyle sosyal medya \u00fczerinden ileti\u015fim kurdu\u011funda, kurumlar da sosyal medya yoluyla m\u00fc\u015fterilere cevap vermelidir. M\u00fc\u015fteriler i\u015fletmeyle sosyal medya \u00fczerinden ileti\u015fime ge\u00e7mek istedi\u011finde canl\u0131 destekle kar\u015f\u0131l\u0131k vermek, m\u00fc\u015fteri memnuniyetini azaltabilir. Bu durumu \u00f6nlemek i\u00e7in \u00e7a\u011fr\u0131 merkezinin; WhatsApp, Facebook ve Messenger vb. gibi sosyal medya entegrasyonlar\u0131 ile donat\u0131lmas\u0131 \u00f6nem arz eder. B\u00f6ylece, \u00e7a\u011fr\u0131 merkezleri, m\u00fc\u015fterilerle daha pratik bir ileti\u015fim deste\u011fi sa\u011flam\u0131\u015f olmaktad\u0131r.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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M\u00fc\u015fteri Deneyimine \u00d6nem Verin\n\n\n\n\n\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Al\u0131c\u0131 deneyimi, \u015firketler i\u00e7in en \u00f6ncelikli olmas\u0131 gereken konulardan biridir. M\u00fc\u015fteri deneyimi \u00e7ok iyi olmayan bir i\u015fletmenin, \u00fcr\u00fcn\u00fc al\u0131c\u0131lar taraf\u0131ndan tercih edilmemektedir. \u0130\u015fletmelerin \u00fcr\u00fcn\u00fc ne kadar iyi olursa olsun, \u015firket m\u00fc\u015fteri deneyimine de\u011fer vermiyorsa, m\u00fc\u015fteri h\u0131zl\u0131 bir \u015fekilde rakip firmay\u0131 tercih edebilmektedir.\n\nBulut tabanl\u0131 yaz\u0131l\u0131m sistemlerini kullanan \u00e7a\u011fr\u0131 merkezleri; \u015firketin t\u00fcketici beklentilerini t\u00fcm\u00fcyle kar\u015f\u0131layarak, m\u00fc\u015fteri memnuniyeti ve i\u015fletme kar\u0131n\u0131 y\u00fckseltmektedir. Creafone<\/a>; e\u011fitimli ve g\u00fcvenilir kadrosuyla, m\u00fc\u015fterilerine e\u015fsiz bir hizmet vermeyi garanti eden \u00e7a\u011fr\u0131 merkezi platformudur. Creafone bulut tabanl\u0131 \u00e7a\u011fr\u0131 merkezi sistemini kullanarak; m\u00fc\u015fteri memnuniyetinin m\u00fcthi\u015f bir \u015fekilde artmas\u0131na olanak tan\u0131maktad\u0131r.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

\u00c7a\u011fr\u0131 Merkeziniz M\u00fc\u015fterilerinizin \u0130htiya\u00e7lar\u0131n\u0131 Kar\u015f\u0131l\u0131yor Mu? Dijitalle\u015fmenin h\u0131zlanmas\u0131 nedeniyle, m\u00fc\u015fteriler sorular\u0131na an\u0131nda yan\u0131t bulmak ve gereksiniminini kar\u015f\u0131lamak istemektedir. Teknolojinin ilerlemesi ve bulut tabanl\u0131 \u00e7a\u011fr\u0131 yaz\u0131l\u0131mlar\u0131n\u0131n iyile\u015ftirilmesiyle birlikte m\u00fckemmel bir m\u00fc\u015fteri deneyimi sunmak g\u00fcvenilir bir tercih haline gelmi\u015ftir. M\u00fc\u015fterilere en uygun hizmeti sunmak ve i\u015fletmenizi \u00f6ne \u00e7\u0131karmak i\u00e7in \u00e7a\u011fr\u0131 merkezinizin neye ihtiyac\u0131 oldu\u011funu bilmelisiniz. A\u015fa\u011f\u0131daki maddelere […]<\/p>","protected":false},"author":3,"featured_media":12316,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[51],"tags":[],"class_list":["post-12308","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cagri-merkezi"],"yoast_head":"\n\u00c7a\u011fr\u0131 Merkeziniz M\u00fc\u015fterilerinizin \u0130htiya\u00e7lar\u0131n\u0131 Kar\u015f\u0131l\u0131yor Mu? - CREAFONE<\/title>\n<meta name=\"description\" content=\"Teknolojinin ilerlemesi ve bulut tabanl\u0131 \u00e7a\u011fr\u0131 yaz\u0131l\u0131mlar\u0131n\u0131n iyile\u015ftirilmesiyle m\u00fckemmel m\u00fc\u015fteri deneyimi sunmak g\u00fcvenilir bir tercihtir.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"http:\/\/yedek.creafone.com\/en\/blog\/cagri-merkeziniz-musterilerinizin-ihtiyaclarini-karsiliyor-mu\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u00c7a\u011fr\u0131 Merkeziniz M\u00fc\u015fterilerinizin \u0130htiya\u00e7lar\u0131n\u0131 Kar\u015f\u0131l\u0131yor Mu? 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